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Client:
Virgin Media
Location:
Dumfries, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
b4d8e36c4344
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet your store’s goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to understand customer needs and recommend the best products and services to enhance their digital lives.
You will play a key role in creating memorable moments for our customers and ensuring the success of our store. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to the overall success of O2.
* Engage in personal development opportunities with support from store leadership and O2 resources.
Training
Participate in an extensive induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. More details will be discussed during your telephone interview.
Flexibility is key, and you may need to work additional hours with notice provided to fit your schedule.
As an O2 Retail Advisor, your primary goal is to deliver excellent in-store performance and customer care, working collaboratively with your team to meet store objectives. We are committed to providing a unique customer experience through training and empowerment, understanding customer needs, and recommending suitable products and services.
You are vital in creating memorable customer experiences and supporting store success. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Consistently meet store targets by providing tailored recommendations and sharing our ‘Why O2?’ message.
* Own your performance and contribute to the success of O2.
* Seek personal development opportunities with support from store leadership and O2 resources.
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.
We are an equal opportunities employer, committed to removing bias and barriers, fostering equity and inclusion, so you can be your authentic self throughout your application journey.
The must-haves
* Good active listening skills to understand customer needs.
* Empathy to relate to customers and provide personalized service.
* Excellent communication skills for conveying information, handling complaints, and resolving issues.
* Self-motivation to achieve sales targets.
The additional qualities we look for
* An interest in technology and a willingness to expand your knowledge.
What’s in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
* 23 days’ annual leave plus an extra day for your birthday, with options to buy and sell leave.
* Excellent pension scheme, matching up to 10%.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
* A range of support, rewards, and tools to help you prioritize what matters.
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