Macmillan Personalised Care Support Worker
NHS AfC: Band 4
Main area: Oncology/Palliative care
Grade: NHS AfC: Band 4
Contract: Fixed term: 9 months (Secondment opportunities available to internal candidates)
Hours: Full time - 37.5 hours per week (5 x 7.5 hour shifts)
Job ref: 361-6950982
Site: Lister Hospital
Town: Stevenage
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 12/02/2025 23:59
Interview date: 21/02/2025
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Macmillan Personalised Care Support Worker who shares our vision to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity to join the cancer outpatient team at Lister Hospital, in a brand new role. You will work closely with cancer patients to identify social and support needs through the completion of electronic holistic needs assessments (eHNA). Using the eHNA tool to identify any areas of concern for the patient and signpost as needed, facilitating personalisation of patient care. You will also assist with end of treatment summaries (EOTS) utilising the Macmillan My Care Plan eHNA system to improve patient experience. The role will include liaising with community and social services and working with the existing community link workers to ensure a seamless service across the cancer centre, particularly for vulnerable patients.
As part of the multi-disciplinary team (MDT), you will contribute to service provision by providing elements of direct and indirect patient care and clerical work. You will be expected to facilitate and support care delivery, information giving and communication and coordination. You will also have the additional benefits of being a Macmillan post holder.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
1. To support patients to complete electronic holistic needs assessments, identify concerns and support the implementation of the care plan.
2. To work closely with staff across the patient's cancer journey and within the community to support the patient's social and support needs.
3. Receive patient calls and make pre-planned outbound calls to patients to assess ongoing needs.
4. To support vulnerable patients and those with complex support and care requirements who are being treated at LMCC.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide. Our 6,000 dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause, please let us know.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns, and we are committed to listening and considering all requests.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Skills
* Able to demonstrate a successful track record of developing own clinical practice.
* Effective inter-personal skills.
* Ability to work as a member of a team & autonomously.
* Able to convey empathy to patients and carers.
* Variety of teaching skills experience.
* Experience of providing education to all levels of staff and patients.
Qualifications / Training
* Comprehensive secondary education with a minimum of 4 GCSEs or equivalent.
* Further education particularly within healthcare.
* Experience at band 3.
* Cancer patient assessment experience, using a trust recognised tool.
* NVQ level 3 or 4.
* Willingness to undertake further training as required.
Previous Experience
* Experience of working with haematology or solid oncology patients.
* Able to work across organisational boundaries including with primary care.
* Able to use problem-solving techniques and escalate rapidly to senior staff.
* Able to work productively without supervision.
* Willingness to assist in audit and research.
* Experience of working with cancer patients.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners.
Respect
We create a safe environment where we are curious of the lived experience of others.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients, and the wider community.
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible.
We are proud to be a Disability Confident employer.
We will remove barriers that prospective candidates might face at any stage of our recruitment process.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form.
King's Trust Support
If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
Name: Shievon Smith
Job title: Macmillan Personalised Care Lead
Email address: shievon.smith@nhs.net
Telephone number: 01438 284697
An informal visit prior to application is highly recommended. Please email shievon.smith@nhs.net
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