Customer Service Executive – Complaint Resolution Specialist
Chelmsford / Writtle, Essex - 5 days a week office based
A valid driver’s license is required due to location.
Up to £27,000 per year + Bonus
Monday – Friday, 8:30 AM – 5:30 PM
Are you a problem-solver who thrives on delivering great customer experiences?
We are a fast-growing retailer of home and industrial storage solutions, based near Chelmsford, Essex, and we’re looking for a Customer Service Executive with strong complaint-handling skills. If you’re confident, professional, and excellent at turning customer concerns into positive outcomes, we want to hear from you!
What You’ll Be Doing:
✔ Handling customer complaints with patience, professionalism, and confidence
✔ Communicating effectively via phone, email, and live chat
✔ Resolving delivery issues and ensuring a smooth customer experience
✔ Providing expert advice on our range of storage solutions
✔ Processing orders accurately and efficiently
✔ Carrying out general admin tasks to keep things running smoothly
✔ Developing in-depth product knowledge to support customers effectively
What We’re Looking For:
✅ At least 1 year of office-based customer service experience (complaint-handling essential)
✅ Excellent verbal & written communication skills – confident and articulate
✅ Strong problem-solving abilities – able to handle challenges with a calm, logical approach
✅ Organised, detail-oriented, and proactive
✅ A positive, professional attitude with the ability to work independently and as part of a team
What We Offer:
Bonus scheme – rewarding your hard work
Employee discounts – great deals on our products
Free on-site parking – easy commute
20 days holiday plus bank holidays
Casual dress code – a relaxed working environment
Great location – ideal for candidates within a 10-15 mile radius
Full training provided – learn our systems and products inside-out
If you’re passionate about delivering excellent customer service, resolving issues effectively, and working in a dynamic environment, we’d love to hear from you!
👉 Apply now and take the next step