Description About the job. Are you passionate about ensuring robust and resilient IT services in a constantly evolving digital world? We are thrilled to announce an exciting opportunity for an IT Service Continuity Capability Manager to join our forward-thinking Digital Services directorate As the operational leader and advocate for IT Service Continuity, you’ll play a key role in designing, operating, and continuously enhancing the framework that ensures our IT services remain uninterrupted. You’ll be driving the efficiency and effectiveness of our continuity management practices, safeguarding the critical services that power our business. This role offers flexibility to be based in either Birmingham or Manchester, as well as working in a hybrid capacity. Collaborate with process specialists, technical experts, and suppliers across the organization to shape the strategy, design, and operation of our IT Service Continuity processes. You'll identify opportunities for enhancement and secure buy-in to drive these initiatives forward. Ensure IT continuity processes are deeply embedded across the digital ecosystem, while managing key communications to the business and stakeholders. Lead knowledge-sharing efforts across teams, enabling skills development and creating collaboration platforms that enhance continuity management practices. Continuity Management – Take charge of developing, implementing, and testing a resilient IT Service Continuity framework that ensures we’re always prepared for the unexpected. Oversee the creation, execution, and continuous improvement of continuity management plans, ensuring they are rigorously tested and kept up to date. Build and maintain strong relationships with key stakeholders responsible for critical business processes and supporting IT systems. About you. A solid track record of analyzing, designing, planning, and delivering work within set time, cost, and quality standards. Exceptional influencing and communication skills to engage and drive action among internal teams, customers, suppliers, and partners. Experience in aligning policies and processes with strategic goals and successfully executing these plans. Proven leadership in operational management, with the ability to inspire teams to achieve high standards of performance. Comprehensive knowledge of industry best practices, both general and specialized, and a strong grasp of the business, suppliers, partners, and competitors. Desired qualifications: ITIL 3 Foundation (or higher), ITIL 4 Specialist certifications such as Create, Deliver and Support (CDS) or Drive Stakeholder Value (DSV), or proven experience in an ITIL-aligned organization. About us. Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.