Job Title: Claims Handler
Location: Aylesbury
Contract Details: Permanent, Full Time
Salary: £22,500 - £29,500 per annum, depending on experience
Benefits & Perks:
22 days holiday allowance plus bank holidays
Quarterly bonus scheme based on attendance, compliments, and business performance
Support for professional development, including paid training for CERT CII certification with a £1000 salary increase for qualified individuals
Pension scheme
Monthly award recognition and prizes
Company events throughout the year, including a Christmas party, Christmas gifts, and raffles
Opportunity for career progressionAs a Claims Handler, you will be responsible for the following:
Act as the main point of contact for customers and clients, ensuring clear communication via phone, email, and associated client systems
Adhere to service level agreements (SLAs) on all claims
Authorise property insurance claims
Update job records accurately using our client's systems
Handle low-level complaints
Ensure supply chain compliance and review supplier estimates and invoices for accuracy
Utilise recommended price tables, digital photos, questioning techniques, and policy documents to determine the appropriateness of estimates
Conduct final audits of claims, including account reconciliation, prior to closingEssential:
Excellent communication skills with the ability to communicate clearly and effectively with customers, clients, and colleagues
...