Job summary To work as part of a clerical team to support Children Outpatient. Manage an efficient and effective appointment booking with regards to new patient referrals, ensuring that all clinical activity is recorded accurately. Excellent organizational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and public. There will also be a requirement for you to cover the reception area and assist with the preparation of clinic notes. To provide effective input into the work of the trust, to support the achievement of our vision and value. Main duties of the job All appointments to be confirmed by a letter to patient/parent or guarding with regards to children. Liaise with consultants and secretaries regarding clinic availability. Assist the effective management of the patient pathway that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards such as 18 weeks RTT pathway and validation. Receive and prepare relevant correspondence and material as required for clinic teams. Ensure that all correspondence and documentation is filed promptly and cross referenced. Ensure patient notes are correctly complete with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes following laid down guidelines. Assist with the coordination of clinics to ensure effective time management and utilisation. Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken. Work with medical, nursing, directorate, secretarial and clerical staff to promote the efficiency of patient care. About us Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. Our Excellence Values Compassion Accountability Respect Integrity Courage We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. We are a Defence positive trust, supporting our reservists, veterans, spouses and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals. Date posted 25 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata / per annum Contract Permanent Working pattern Part-time Reference number 265-6694974 Job locations Children Outpatients Northampton General Hospital Trust Northampton NN1 5BD Job description Job responsibilities Please see attached job description and person specification. Process outpatient referrals within 24 hours of receipt of the referral, accuratelyrecording details as required on Trust computerised systems. Responsible for printing/uploading Choose and Book referrals and monitoring andactioning the ASI list. Check and action ERS daily. Ensure all information entered on CAMIS is accurate and up to date confirmingpatient details at every point of contact. Amalgamate duplicate hospital numbers in accordance with the duplicationguidelines. Use the National tracing service to check/find NHS number and check otherpatient information in order to ensure data collection. Coordinate referrals to consultants for grading. Responsible for new and rescheduled new and follow up outpatient appointmentprocesses ensuring that the requirements of the patient as well as the clinicianare met, receiving and coordinating referrals to clinics and ensuring the rapidaccess to those clinics as appropriate. Arrange appointments for investigation and/or make appointments for additionalpatient tests as required by the clinician and where appropriate. Receive and deal with phone calls from patients, relatives and carers concerningmaking, amending or cancelling appointments. Ensure patients are contacted verbally to make and agree appointments. Aminimum of three attempts should be made to contact patient to agreeappointment. If no response after third attempt appointment to be sent by letter.Record all attempts to contact patient by telephone. Job description Job responsibilities Please see attached job description and person specification. Process outpatient referrals within 24 hours of receipt of the referral, accuratelyrecording details as required on Trust computerised systems. Responsible for printing/uploading Choose and Book referrals and monitoring andactioning the ASI list. Check and action ERS daily. Ensure all information entered on CAMIS is accurate and up to date confirmingpatient details at every point of contact. Amalgamate duplicate hospital numbers in accordance with the duplicationguidelines. Use the National tracing service to check/find NHS number and check otherpatient information in order to ensure data collection. Coordinate referrals to consultants for grading. Responsible for new and rescheduled new and follow up outpatient appointmentprocesses ensuring that the requirements of the patient as well as the clinicianare met, receiving and coordinating referrals to clinics and ensuring the rapidaccess to those clinics as appropriate. Arrange appointments for investigation and/or make appointments for additionalpatient tests as required by the clinician and where appropriate. Receive and deal with phone calls from patients, relatives and carers concerningmaking, amending or cancelling appointments. Ensure patients are contacted verbally to make and agree appointments. Aminimum of three attempts should be made to contact patient to agreeappointment. If no response after third attempt appointment to be sent by letter.Record all attempts to contact patient by telephone. Person Specification Educations, Training and Qualifications Essential Minimum 3 GCSE at Grade C or above, including English and mathematics or equivalent. Knowledge and Experience Essential Very good written and verbal communication skills. Proficient in Microsoft packages including word and outlook. Experience of working in a busy office environment. Planning and organisational skills to plan straightforward tasks. Courteous, tactful and efficient telephone manner Knowledge and understanding of NHS National guidelines Good IT skills Desirable Experience of working in the NHS Skillss Essential Attention to detail and accuracy Organisational skills and the ability to work methodically and prioritise workload Ability to cope under pressure and meet deadlines Ability to help build effective working relationships at all levels of staff including Consultants, Junior Medical Staff, Practitioners, Nurses, Technicians, Managers and all peers/colleagues Able to maintain confidentiality at all times. Key Competencies/Personal Qualities and Attributes Essential Self-motivated. Ability to use own initiative. Confident to establish and maintain good working relationships at all levels. Must be able to understand the needs of patients and deal with them with tact and sensitivity. Person Specification Educations, Training and Qualifications Essential Minimum 3 GCSE at Grade C or above, including English and mathematics or equivalent. Knowledge and Experience Essential Very good written and verbal communication skills. Proficient in Microsoft packages including word and outlook. Experience of working in a busy office environment. Planning and organisational skills to plan straightforward tasks. Courteous, tactful and efficient telephone manner Knowledge and understanding of NHS National guidelines Good IT skills Desirable Experience of working in the NHS Skillss Essential Attention to detail and accuracy Organisational skills and the ability to work methodically and prioritise workload Ability to cope under pressure and meet deadlines Ability to help build effective working relationships at all levels of staff including Consultants, Junior Medical Staff, Practitioners, Nurses, Technicians, Managers and all peers/colleagues Able to maintain confidentiality at all times. Key Competencies/Personal Qualities and Attributes Essential Self-motivated. Ability to use own initiative. Confident to establish and maintain good working relationships at all levels. Must be able to understand the needs of patients and deal with them with tact and sensitivity. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northampton General Hospital Address Children Outpatients Northampton General Hospital Trust Northampton NN1 5BD Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)