Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit’ and liaise with vendors for parts and returns as per contract Skills 2 year experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Be willing to join an overtime rota. Candidates must hold or be willing to undergo SC Clearance and hold a full driving license. Candidates can choose to work out of the following hubs: Hereford, Bristol, Plymouth, Yeovilton, Lincoln, Wolverhampton, Tidworth or London.