Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client
Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.
Join a leading UK brewer and contribute to the growth of our innovative D1 platform by providing valuable feedback, engaging with clients, and ensuring a smooth user experience.
What’s your Mission?
* Platform Mastery: Gain a deep understanding of the Diageo One Platform, including both customer-facing and backend administration aspects. (Training provided)
* Provide technical support and resolve user issues: Address and resolve technical difficulties and handle and resolve cases submitted by users of the platform.
* Manage Promotions: Access, manage, and leverage promotional opportunities available through the platform.
* Manage equipment and merchandise orders: Order and manage Point of Sale (POS) equipment and essential merchandise, such as glassware, nozzles, posters, and other promotional materials, directly through the D1 platform.
* Onboard New Outlets: Guide new outlets through the registration and onboarding process onto the D! platform.
* Track Orders: Track and monitor the status of all orders placed by outlets.
* Provide Customer Support: Provide exceptional customer support through all communication channels (phone, email, digital).
* Utilise Salesforce: Utilise Salesforce for customer relationship management, logging all case details and interactions.
* Leverage Genesis: Leverage Genesis for managing phone calls and emails.
* Technical Support: Provide support to the Technical Support team during peak periods.
Requirements
Your Experience, Our Future
* Applicants: must be aged 18+
* Platform Mastery: Proven ability to learn and adapt to new software and systems quickly.
* Technical Proficiency: Strong computer literacy, including proficiency in Microsoft Office Suite. Experience with Salesforce and CRM systems is a plus.
* Problem-Solving & Troubleshooting: Excellent analytical and problem-solving skills with the ability to identify and resolve technical issues efficiently.
* Customer Focus: A passion for providing exceptional customer service with a focus on exceeding customer expectations.
* Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively in a fast-paced environment.
* Teamwork: A strong team player with the ability to collaborate effectively with colleagues across different departments.
Bonus Points For
* Previous experience in a customer service or technical support role.
* Previous bar experience and industry knowledge.
Benefits
Your Benefits Package
* Start Date: 7th of January 2025
* Contract: Permanent (6-month probation period)
* Hours: 37.5
* Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8 am & 6 pm with rotational weekends (lieu days given)
* Salary: £24,500.00
* Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
* Work Model: Hybrid - 2 days office per week
* Training: 2 weeks product training
* Office Location: Thame
Additional Perks:
* Career Growth: Ongoing training and development.
* Well-being Support: Confidential counselling and resources.
* Company Pension: Plan to help you save for retirement.
* Skill Development: LinkedIn learning and certifications.
* Referral Program: Bring a friend and get a referral bonus.
Let's discuss your future at CPM International!