Job Title: Business Change Manager - Experience: 8-12 years
Location: London, UK (3 days in office)
SC Cleared: Required
Job Type: Full-Time
Job summary:
We are seeking 2 highly skilled, dynamic and experienced Business Change Managers to manage the successful implementation of a business transformation based on the replacement of legacy technology. These roles are pivotal in ensuring the successful adoption and implementation, based on ensuring the seamless transition from current operational practices to improved processes that align with the future state vision. This will require considerable business change for the user base so it will require skills/experience in delivering large Business Change whilst supporting Communications and Training deliveries. They will work in collaboration with the UCD team to understand the To Be ways of working and ensure transition to these new ways of working is completed smoothing and support user adoption. Once into the MIgration phase they will work with their Business Change Analyst to contribute and lead a migration workstream focused on designated process clusters.
Responsibilities:
Business Change Management Strategy:
* Evolve and implement comprehensive change management strategies to support the transformation programme.
* Develop the plan for Business Change based on the Business Change strategy and complete the implementation.
* Leverage tools and processes to create a strategy that supports adoption of required changes.
* Collaborate with senior leaders, executives, and project managers to integrate change management activities.
Business Change Team Management:
* Manage the day-to-day tasks of the team and ensure all deliverables are achieved on time and of the appropriate quality.
* Provide project management support for all aspects of change projects and work with the Programme Manager to produce detailed plans.
* Manage the end-to-end business change management process, from requirement gathering to implementation.
* Applying a structured methodology to lead change management activities.
Stakeholder Engagement:
* Engage with key stakeholders to understand their needs and ensure their buy-in and support for change initiatives.
* Maximise employee adoption and usage of required changes
* Prepare, support and equip people to adopt and use changes related to business processes, systems, technology, job roles, and organisational structures.
* Focus on the people side of change to maximise employee adoption and usage of required changes.
* Support the design, development, delivery, and management of key communications.
* Assess the impact of change on the business and classify impacts for different stakeholder groups.
* Drive end-user buy-in by effectively communicating the rationale and benefits of the changes.
* Anticipate and minimize resistance from impacted stakeholders.
Communication:
* Design and execute effective communication plans to keep all stakeholders informed and engaged throughout the transformation process.
* Training and Support: Develop and deliver training programs to ensure employees are equipped with the necessary skills and knowledge to adapt to new systems and processes.
* Risk Management: Identify potential risks and resistance to change and develop mitigation strategies to address these challenges.
* Performance Measurement: Monitor and report on the progress of change initiatives, using metrics to assess their impact and effectiveness.
Industry Experience and Product Implementation:
* Work with banking and financial sector customers.
* Have experience working in modernization/transformation programs for a financial organization.
* Have experience of working on major business change programmes of solution of critical national importance.
Desired Qualifications and Skills:
Education: Bachelor's degree in business administration, Management, or a related field.
Experience: 8-12 year's experience in change management, preferably within the technology sector.
Skills:
* Strong understanding of change management principles, methodologies, and tools.
* Excellent communication and interpersonal skills.
* Proven ability to manage multiple stakeholders and build strong relationships.
* Strong analytical and problem-solving abilities.
* Experience in developing and delivering training programs.
* Ability to work in a fast-paced and dynamic environment. Familiarity with methodologies and tools.
* Ability to integrate social media into the customer journey.
* Experience writing project documentation, including business requirements and system specifications.