Location: Newark / Stoke / Newbury Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth. What you'll do This is a varied role within the Home Broadband Billing Assurance Team in our Billing, Credit Risk and Collections function. The Team helps to ensure that our customers are being charged correctly per contractual terms and supports the function's key objectives around customer experience (complaints) and billing transformation. Monitor all billing reports/dashboard to deep dive root cause analysis and champion fixes Identify possible overcharge & undercharge scenarios to ensure that any impacted customers are resolved and remediated Execute bill recovery activities for any overcharged customers Collaborate with other internal departments regarding billing issues to help mitigate future problems and enhance the billing experience for our customers Assure new products and services when launched and set up appropriate reporting either through existing reporting frameworks or via new reporting requirements Adopt a continuous improvement approach to ways of working and processes, positively challenging where enhancements can be made. Who you are Demonstrable experience of working within a Home Broadband Billing Assurance role is essential for this role Possess a good understanding of the frontline Home Broadband customer journey & systems Knowledge of billing and Customer Relationship Management systems, including being an expert user in Halo/Siebel Customer first and resolution focused mindset Collaborative approach and the ability to work effectively with a variety of internal stakeholders Inquisitive and investigative approach to identify route causes and overcome blockers, with the ability to deal with complexity. Ability to work autonomously and flexible in approach to adapt to evolving priorities Advanced working knowledge of MS Excel. Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. vodafoneuk LI-Hybrid