Senior Service Delivery Manager
Brighton (Hybrid)
£55,504 - £63,213
29% Pension
I am currently working with a UK-based regulatory body oversees the retirement savings of millions, safeguarding over £2 trillion in funds. Known for its bold and forward-thinking approach, the organization is driving transformative change within the pensions sector.
Role Overview
As part of our Digital, Data, and Technology (DDaT) transformation, we're looking for a Senior Service Delivery Manager to help enhance our services, benefiting the organization, the industry, and savers across the UK.
This role is central to managing relationships across the organization, ensuring smooth service delivery, and driving improvements. You'll oversee service performance, manage significant outages, and contribute to shaping our operating model. You'll also coach team members, fostering growth and development. They provide ongoing training to ensure you stay at the forefront of technology trends.
Key Responsibilities
1. Ensure service quality and performance meet business needs, planning for future growth and mitigating risks.
2. Identify business challenges and develop strategies to deliver added value.
3. Monitor and review ITSM processes, ensuring KPIs and critical success factors are achieved.
4. Act as the prim...