Purpose Of The Role: You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers. Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs. Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands. Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role. You will lead the Dee Set accounts team to ensure we are representing the Company as the UK's leading provider of end-to-end retail solutions. Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business. Identify growth & development opportunities for Dee Set services across retailers (new & existing business), plus specifically the development of new business within our Distributor Services offer. Responsible for managing, coaching and development of direct reports. Key Areas & Responsibilities Of The Role: You will need to be a strong leader who is able to effectively motivate & lead a team to exceed customer expectations & targets. Be skilled in identifying new opportunities to improve current processes, to deliver a service that is more efficient & cost effective for both Dee Set & the customer. Be commercially astute in setting business plans & targets, aligned to the overall strategy of the Group. Coach & develop direct reports to deliver persuasive and compelling business propositions. To build an annual budget to present to the Board & monitor performance on-going vs budget. Monitor, maintain and continually look to improve sales, profit & percentage margin. Identify opportunities for operational improvement to support and drive field team efficiencies. Able to use data to make business and retail client decisions. Influence at a senior level within retailers & customers alike. Manage effectively across Dee Set internal departments, working collaboratively with key stakeholders. Skills & Experience Required: Ability to drive change through others influences all levels of the business. Ability to lead large teams that are hybrid working and located across the UK. Ability to influence & integrate across departments, both internally & externally. Ability to think strategically. Demonstrable customer management & account development skills. High level of customer facing experience. What's On Offer: Salary: From £60,000 per annum. Benefits: Exclusive discounts with a variety of retailers through our Colleague Hub.