About
Sales & Marketing Support Administrator (Executive)
An excellent opportunity has arisen for a business support assistant with a well-established Sheffield company. The successful applicant will play an integral role in providing clerical support to the B2B and B2C teams. You will assist by being a point of contact for customer order processing, sales enquiries and company representative. Candidates will be able to offer and maintain an excellent level of customer service.
Main Duties And Responsibilities
1. Responding to queries / questions via email or telephone. For example – managing enquiries from trade account stockist and with direct supply consumer.
2. Order processing, taking current order from both businesses and consumers. Introducing new product options via email and telephone.
3. Updating customers and agents on purchase order information and progress.
4. Preparation of commercial documents and liaising with logistics companies to arrange domestic and overseas shipments.
5. Provide a high level of B2B and B2C customer service – clarifying specific order details and requirements.
6. Inputting data and preparation of sales and performance reports using excel and bespoke CRM management software.
7. Managing customer feedback – ensuring the five-star reputation of the company is always maintained.
Essential Skills
1. Ability to integrate into a dynamic team with the flexibility to offer support in key areas of the business.
2. Good IT skills, ability to use Microsoft Office applications and specific databases managed by CRM software.
3. Strong interpersonal and excellent communication skills – both written and verbal.
4. This is a full-time role that offers plenty of variety and opportunities when working with B2B and B2C accounts.
5. Experience of working with large online platforms such as Amazon and eBay – would be an advantage.
6. A knowledge of social media and creating content would be an advantage.
This is a full-time role, located close to Sheffield City Centre, where parking is readily available.
We look forward to receiving your CV.
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