Bank Medical Records Administrator | Medical Records | Private Hospital | Bank – Flexible work hours per week, Permanent | Solihull | Spire Parkway Hospital have an exciting opportunity for an experienced Administrator to join our Medical Records department on a flexible working contract, with flexibility to work during the week. Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.” Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres. Duties and responsibilities: To provide an efficient secretarial service to all Consultants. To type all Consultants’ clinic notes and letters to General Practitioners and external agencies, meeting deadlines (48 -72 hours). To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature. To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner. To be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries relating to the allocated Consultant, displaying a high level of accuracy, presentation and attention to detail. To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc. To provide copy clinic letters when needed. To open Consultants mail and distribute. To type discharge summaries/operation notes etc dictated by Consultants. To log all incoming clinic/theatre typing, insurance claim forms, DWP forms etc and distribute appropriately. To order Consultants’ paper, office stationery etc. To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital. To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing. To contribute to the development of departmental procedures. To deliver exemplary customer service to all users of the service (consultants, patients and co-workers) To assist with any other reasonable duties required as per the Senior Medical Secretary. Who we're looking for: Good standard of education. Excellent communication skills, computer literacy, ability to remain calm when dealing with clients. Professional telephone manner. A good knowledge of medical, anatomical and physiological terminology. Knowledge of ITsystems. Proficiency in Microsoft Office, particularly Word, Outlook and Excel. RSA level II or equivalent. Good organisational skills and time management. Contract: Bank Hours: Flexible Working Hours – Monday to Friday Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: Bank colleagues are paid weekly Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’ Wellbeing Centre access via ‘Spire for You' Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards. About the Team: At Spire Parkway Hospital, we’re a leading provider of private hospital treatments for our patients across the Midlands and beyond. We offer specialised and personalised healthcare through fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.