Community Relations Representative
Apply locations: SAN 541 Carmel Landing
Time type: Full time
Posted on: Posted 22 Days Ago
Job requisition id: R7362
City: San Diego
State: California
Job Location: SAN 541 Carmel Landing
Position Type
Regular
The Community Relations Representative is reserved for assets with 400+ units and/or communities where demographics determine necessity. The person in this position is responsible for maintaining positive resident relations and facilitating requests. Accountable for providing exceptional customer service as it may relate to work order requests, resident retention, and any other guest services in order to provide a quality living environment for current and prospective residents. This position reports to the Community Relations Manager.
Key Responsibilities
Key responsibilities of this position include, but are not limited to the following:
1. Provide a quality experience for current and prospective residents as it relates to their interaction with the community.
2. Assist residents with work order requests and common area reservations, ensuring quality and completion.
3. Resolve conflicts with residents regarding rent increases, lease violations, theft, and similar issues, escalating to management when appropriate.
4. Support office team as requested by answering phones, securing appointments, and completing leasing tasks.
5. Compliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
Qualifications
1. High school diploma or equivalent preferred.
2. Administrative, general office or support experience.
3. Strong customer service, sales, and marketing experience.
4. Good organizational and time management skills.
5. Ability to read and write English; speak English and understand spoken English.
6. Proficient understanding of the Microsoft suite, property management software preferred.
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
The salary range for this position is $22.60 - $31.73 per hour. New hires generally start between $22.60 - $27.40 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.
Find Your Next Career in Multifamily with ESSEX!
Come build a career with us! Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments. We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration. We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company’s mission.
#J-18808-Ljbffr