The Role:
Customer Success Specialist – Drive Customer Engagement at CIS Ireland Powered by Hubexo
Location: Belfast
At CIS Ireland, we provide industry-leading construction intelligence, helping businesses identify new opportunities and stay ahead of the competition. As a Customer Success Account Management Specialist, you’ll play a key role in ensuring our customers fully adopt and benefit from our platforms—driving engagement, retention, and growth.
What You’ll Be Doing:
✅ Building and maintaining strong relationships with CIS customers
✅ Ensuring customers maximize the value of CIS Ireland’s intelligence platform
✅ Using a consultative approach to understand customer needs and provide tailored solutions
✅ Proactively engaging decision-makers via calls, video meetings, email, social media, and events
✅ Generating leads for upsell opportunities and passing them to the sales team
✅ Delivering online product demonstrations and presentations
✅ Monitoring customer engagement to identify risks and improve retention
What You’ll Need to Succeed:
✔ Experience in customer success, account management, or lead generation
✔ Strong relationship-building skills with a consultative mindset
✔ Ability to showcase product benefits and demonstrate ROI to customers
✔ A proactive and results-driven approach
✔ Excellent communication and negotiation skills
✔ Strong organizational skills with the ability to manage multiple accounts
✔ Experience in SaaS or the construction industry (desirable but not essential)
Why Join CIS Ireland Powered by Hubexo?
We embrace innovation and collaboration to empower businesses through cutting-edge software solutions. Our values—Dream Big, Thrive Together, Own It, and Do the Right Thing—guide everything we do. We aim to exceed expectations, celebrate teamwork, take ownership, and behave with integrity every step of the way.
If you're ready to make an impact in a dynamic, customer-focused role, we'd love to hear from you!
🔹 Be part of a market leader in construction intelligence
🔹 Work with a collaborative and ambitious team
🔹 Play a key role in helping our customers grow and succeed
🔹 Enjoy opportunities for career progression and development
📩 Apply now or reach out for a chat!