Multi-Skilled Support Technician
SimWest is thrilled to partner with Marchant Schmidt Europe in the search for a talented Multi-Skilled Support Technician. If you’re passionate about machinery, enjoy problem-solving, and thrive in a dynamic, varied role, this is the opportunity for you!
About Marchant Schmidt Europe:
Marchant Schmidt Europe specialises in designing and manufacturing cutting-edge hygienic automation equipment and food processing machinery. By collaborating closely with customers, the company delivers innovative, high-quality solutions with a focus on exceptional customer satisfaction.
As a family-owned and operated business, they lead with strong values and take pride in fostering a supportive, rewarding workplace - truly making it a great place to work!
About the Role: Multi-Skilled Support Technician
This is a home-based role with regular travel to customer sites and to Marchant Schmidt's office and workshop in Bromsgrove, Worcestershire. During your first six months, you’ll spend additional time at the office for comprehensive training on their equipment and processes.
Your Key Responsibilities:
* Provide site installation support, setup, startup, and equipment servicing
* Act as the first point of contact for customer service support (online, on-site, and over the phone)
* Offer aftercare support, including fault-finding, training, spare parts, and service packages
* Workshop preparation for customer...