As part of the Customer Strategy, Insights & Propositions Industrial Placement, you'll develop the knowledge, skills and behaviours to inform your career choices and contribute to the development and improvement of Nationwide's processes, products and services in your department. Over the course of 12-months, you'll either join one of the following teams, building your skills and knowledge in areas such as research, customer strategy, vulnerability, and data visualisation & reporting: Strategic Insights, Customer Strategy, Customer Vulnerability, Performance Insight & Reporting, Research & Analytics and Customer Propositions. We'll need you to build rewarding relationships across the organisation and externally to understand customer needs, resolve problems and support the delivery of the Society blueprint. You'll also attend development workshops and complete a project with other Industrial Placements aligned to our Social Impact strategy. Our Industrial Placements provide a direct pathway to our graduate development programmes post-University. Our Customer, Brand & Engagement function's role is understanding customers and engagement opportunities by segment, together with building compelling experiences and communications that are personalised at an individual level. The Customer Strategy, Insights and Propositions team exists to ensure the Society understand our customers, consumers and wider society, and to enable improved strategic decision making and development of propositions which create value and positive outcomes for our customers. Key areas of focus for the team include: • Enhancing understanding of customers, their needs and relationship with Nationwide through holistic, qualitative and quantitative insights, analytics and research • Responsible for the setting of the overall customer strategy for Nationwide including developing the targets and measurement frameworks across customer experience, engagement and value • Design and development of Society-wide customer propositions led by the opportunities identified in the customer strategy • Driving the centre of expertise on vulnerability, ensuring Nationwide meets and exceeds its regulatory obligations and vulnerable customers receive good outcomes Location At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, based at our either our Swindon or London office.You can also find out more about our approach to hybrid working here If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you'll be doing On the Customer Strategy, Insights & Propositions Industrial Placement, you'll develop over a 12-month period gaining the knowledge, skills and network our Customer, Brand & Engagement function requires and provide you with experiences to inform your future career choices. Day to day, depending on your skillset and development aims, you might be supporting the team to achieve it's goals through • Working closely with the Research and Analytics teams to create holistic customer insight • Working across the organisation with internal stakeholders to aid the understanding of our customers and our strategic response • Presenting on key topics impacting customers e.g. Cost of Living, Housing, Under 18s • Contributing to team discussions on topics such as customer strategy and new propositions • Supporting the creation of content for key committees and senior leadership meetings • Supporting the vulnerability team to increase colleague understanding of vulnerability • Making an all-round contribution to our team culture • Supporting development of a customer outcomes framework to understand our performance, including customer experience. We will work with you to understand which areas you are most interested in, and align you with the right team. You'll gain access to a bespoke 12-month project aligned to our Social Impact strategy to develop core business skills, providing opportunities to learn new skills and apply them in a different context to your day job. You'll build a community and work alongside a range of diverse like-minded Industrial Placements from across the organisation. About you Dare more. Develop more. Deliver more. • Bold in living our Customer First behaviours, you are innovative and have a growth mindset. • Development is something you expect and embrace. • You push for high performance - from yourself and those around you. • You have a high standard of numerical, written, and verbal communication skills. • You'll have the ability to analyse and problem solve to identify challenges and propose solutions. • Through research and experience, you'll have commercial awareness of Nationwide Building Society and the Financial Services industry. You will thrive in this Industrial Placement if you have: • A keen interest and curiosity in customer behaviour and understanding more about the needs of customers • Strong analytical thinking with a natural tendency to question the 'why' and the 'how' • A positive, tenacious and solution focused mindset • The ability to build and maintain strong working relationships and have the resilience to adapt to change • The ability to work effectively in a team environment as well as take initiative independently • A quick learner with strong self-management and organisational skills Entry requirements: The 12-month placement runs from Sept 2025 - Sept 2026 • You must be studying toward an undergraduate degree in any discipline. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand. • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members. • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. The extras you'll get There are all sorts of employee benefits available at Nationwide, including: • A real job - you'll be contributing to the organisation while you learn • A personal pension - if you put in 7% of your salary, we'll top up by a further 16% • Up to 2 days of paid volunteering a year • Life assurance worth 8x your salary • A great selection of additional benefits through our salary sacrifice scheme • Wellhub - Access to a range of free and paid options for health and wellness. • Access to an annual performance related bonus • Access to training to help you develop and progress your career • 25 days holiday What makes us different At Nationwide, we're making banking fairer, more rewarding and for the good of society. Unlike the banks we are owned by our members, not shareholders. That's anyone who banks, saves or has a mortgage with us. Which means we can always focus on what's best for them. It's our fundamental difference. You'll feel that difference when you join our Early Careers programmes. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We'll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you'll then be invited to attend one of our assessment centres which run from March 2025. More details on the Customer Strategy, Insights & Propositions Industrial Placements can be here For more information on our application process and useful hints and tips, please visit: Application hints and tips. | Nationwide Careers If you have any further questions, please contact us at Early.Careersnationwide.co.uk