Service Manager – Maternity and Neonatal Services
Chelsea and Westminster Hospital NHS Foundation Trust
The Specialist Care Division is looking for an ambitious and motivated individual to join our team, supporting the delivery of high quality patient services within our Maternity and Neonatal Services at West Middlesex Hospital & Chelsea and Westminster Hospital sites.
Main duties of the job
Service Manager - Maternity and Neonatal Services (Band 8a) - Cross-site
The Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas.
The Service Manager will assist the Deputy General Manager/General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
The post holder will work closely with nursing, midwifery, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets with main objectives for the role linked to ensure we:
1. Deliver high-quality patient centred care
2. Are the employer of choice
3. Deliver better care at lower cost
The Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical indicators.
The Service Manager will support the Service Directors with the management of effective deployment of medical staff.
The Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites: Chelsea and Westminster Hospital and West Middlesex University Hospital, along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job responsibilities
Operational Management
Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.
Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets.
On behalf of the Deputy General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service.
Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/medical related within the directorate working closely with the Service Directors, Divisional Midwives, with medical staff and with the Patient Advisors.
Undertake appropriate projects identified by the Deputy General Manager and General Manager.
Promote excellent customer service and patient experience throughout all areas of responsibility taking remedial action to correct poor and unresponsive service.
Lead on Health and Safety and risk reviews for designated areas of responsibility.
Ensure that clinical templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating changes to or implementation of policies and procedures.
Support completions of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Staff Management
Line manage administrative staff and ensure all staff receive an annual appraisal and personal development plan.
Take responsibility for the effective recruitment, selection and induction of appropriate staff within the Directorate, in accordance with the Trust's Recruitment and Selection procedure.
Support Service Directors to co-ordinate annual leave and study leave for all medical staff in order that safe cover is always maintained and agency expenditure is minimized. New deal compliance must be maintained at all times.
Lead grievance and disciplinary investigations.
Chair or otherwise contribute to disciplinary and other hearings as required, including those involving staff outside the portfolio. NB. Service Managers have disciplinary powers up to and including final written warnings.
Ensure close working relationships are maintained with the clinical professionals on all matters relating to patient care within the Directorate.
Manage expenditure in those areas for which the Deputy General Manager has delegated budgetary responsibility, initiating corrective action as appropriate.
Play an active role in identifying areas within the directorate where expenditure can be reduced and/or income generated.
Work with multi-disciplinary teams on ensuring appropriate breadth and depth of coding and income maximization.
Lead specific projects to improve financial management and service line management as agreed with the Deputy General Manager.
Work with finance, information, clinical services and other service manager colleagues to ensure service line information and cost allocations are accurate and that the resulting intelligence is considered and acted upon.
Participate in the business planning process, producing capital and revenue business cases and proposals for service development.
Produce on behalf of the directorate performance reports for the Divisional, Directorate and sub-directorate Boards.
Ensure adherence to Trust SFIs.
Supervise capital projects on behalf of the General Manager & Deputy General Manager ensuring delivery to budget and programme.
Maintain the confidentiality of the information that they will be party to in undertaking this role.
Communication
Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
Ensure all communication is presented appropriately to different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.
Person Specification
Education and Qualifications
* Degree level Qualification or equivalent
* Experience to Master's level or equivalent
* Evidence of ongoing development
Experience
* Budget/Financial responsibility
* Significant operational management experience in a dynamic customer-focused environment
* Experience of managing elective admissions and waiting list management
* Experience of business planning
* Change management experience in a multi-disciplinary environment
Skills and Knowledge
* Engagement skills with clinical teams to assure successful delivery of services
* Knowledge of Health Service management
* Ability to plan, manage and achieve business and personal objectives
* Ability to manage change effectively and diplomatically
* Knowledge of current issues affecting the delivery of clinical services within an acute teaching hospital
* Excellent computer skills including Word, Excel, PowerPoint with the ability to produce reports
* Experience of process mapping and redesign of clinical pathways
* Experience of workforce redesign
* Knowledge of clinical governance
* Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
* Commitment to develop a culture that promotes equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster NHS Foundation Trust (cross-site)
£61,927 to £68,676 a year per annum inc. HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
289-SC-2300
Job locations
Chelsea and Westminster NHS Foundation Trust (cross-site)
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