Career Centre Coordinator
Location: UBC Vancouver Campus - Vancouver, BC, Canada
Time Type: Full time
Posted On: Posted 6 Days Ago
Job Requisition ID: JR18644
Job Category: CUPE 2950
Job Profile: CUPE 2950 Salaried - Student Info Support 4 (Gr7)
Department: Employer and Alumni Engagement | UBC Career Centre
Compensation Range: $4,594.00 - $4,827.00 CAD Monthly
Posting End Date: September 24, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job Summary:
The Career Centre Coordinator provides administrative support for the UBC Career Centre and acts as the first point of contact for inquiries from employers, alumni, and the workplace community. This position coordinates the administration for all employer and alumni-related programs, events, and services, including career fairs, employer info sessions, workshops, and more. The role also plays a key part in helping to coordinate the onboarding of staff to the Centre, daily setup and operations of the Centre, and ensures all administrative systems and processes are well maintained and operating efficiently.
At UBC, we value diversity as crucial for excellence in research, innovation, and learning. The Career Centre Coordinator plays a pivotal role in fostering a diverse and inclusive environment, supporting graduate and undergraduate students across all disciplines in their career development journey.
Work Performed:
* Customer Service:
o Provide a warm, friendly, and professional environment as the first point of contact for students, alumni, employers, faculty, and community members.
o Address inquiries about career development, workshops, events, and resources, guiding individuals to appropriate support services both on-campus and in the community.
o Demonstrate empathy and active listening skills, ensuring students and employer partners receive necessary information and support as needed.
o Resolve complaints or address questions by investigating, taking corrective action, and referring as appropriate.
o Respond to urgent and immediate requests calmly and effectively.
o Stay up to date on specific campus programs or events to provide timely, accurate, and responsive service.
* Employer and Alumni Engagement:
o Serve as a key liaison for employer and alumni interactions, supporting recruitment activities, employer information sessions, and job postings.
o Ensure adherence to employment standards and legislation when reviewing and posting job opportunities.
o Coordinate interview room bookings, resume collection, and scheduling services for employers.
o Coordinate with Employer and Alumni Engagement Specialists regarding employer activity and inquiries.
o Support fairs, coordinate communications, navigate inquiries, and execute day-of requirements.
* Communications:
o Support the promotion, marketing, and branding efforts of the UBC Career Centre through digital assets.
o Update and maintain the Career Centre website, ensuring accuracy and relevance of information.
o Create and design digital assets to enhance promotional materials.
* Data and Reporting:
o Compile and interpret statistical reports on student participation and learning outcomes.
o Maintain accuracy of student information systems and databases.
* Administrative Support:
o Manage daily operations of the Career Centre, including appointment and workshop bookings.
o Coordinate administrative tasks such as room bookings and ordering office supplies.
o Provide administrative assistance such as data entry and correspondence preparation.
o Work collaboratively to identify and improve processes and systems.
Qualifications:
* High School graduation and a two-year post-secondary diploma, or equivalent combination of education and experience.
* Minimum four years of related experience, preferably in a student-services or customer service environment.
* Strong interpersonal skills with the ability to communicate effectively and professionally.
* Demonstrated ability to prioritize tasks and handle confidential information with discretion.
* Commitment to diversity, equity, and inclusion initiatives.
* Ability to analyze problems and make decisions independently.
* Proficiency in Microsoft Office Suite and experience with database management.
Consequence of Error/Judgement:
The Career Centre Coordinator plays a key role in the first impression of the Centre and has a direct impact on the experiences of students and relationships with partners. The incumbent will be required to deal with unique situations requiring sound judgement and discretion.
Supervision:
This position reports to the Manager, Employer and Alumni Engagement, and is not expected to supervise other employees.
Minimum Qualifications:
High School graduation, plus two-year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
Preferred Qualifications:
Experience overseeing administration within a large complex organization is preferred.
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