A client of ours in the Coggeshall area (Little Tey) are recruiting an Internal Sales & Key Account Support to join their team. This is a full-time 12-month maternity FTC position working Monday - Friday 8.00am - 5.00pm and paying between £25,000 - £28,000 per annum depending on experience. Reporting to the Sales Office Team Leader, your key duties in this Internal Sales & Key Account Support role will include but are not limited to: Answering incoming calls to the Sales Office. Proactive calls out to existing customers, upselling and cross-selling. Progress Sales orders, answering stock enquiries, delivery queries and issue resolution. Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers' expectations. Arranging haulage in line with requirements. Report handling for any shortages, unexpected delays or lead-time issues. Ensure Customer Complaints and issues are investigated and resolved satisfactorily. Support the Regional Sales Directors in the planning and management of Key Accounts. Work with the Directors and Clients to ensure customer deadlines are met. Continually evaluate and review sales performance, processes and procedures; recommend and manage any agreed improvements and monitor outcome.Skills and Experience required to be considered for this role: Strong working knowledge of Excel Excellent communication skills Experience within a similar role. Experience of dealing with buying groups or national accounts would be advantageous. OrganisedGreat Benefits to working for this company include: 22 days holiday bank holidays Automatic entry into our pension scheme after 3 months (3% employee, 5% employer contributions). Once in the pension, you automatically qualify for Death in Service benefit which is 3-time annual salary. There is a company bonus which is available after successful completion of 6 months' probation. After probation entitled to staff discounts on our productsIf you feel like you meet the above criteria & would like to be considered for this Internal Sales & Key Account Support position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. officejobs