Job summary A General Practice Assistant (GPA) will support the smooth running of clinics by performing routine administrative and clinical tasks on behalf of the GPs and wider clinical team in order to free up time to focus on the patient. The GPA will also assist the management and administration team to undertake tasks to support the day to day operational running of the Practice. Main duties of the job Duties may include, and may not be limited to: Arranging appointments, referrals, tests and follow up appointments of patients Dipping urine, taking blood pressure and calculating the average Filtering test results based on set protocols to minimise those requiring opinions form the clinicians Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Assisting the clinical staff in general to alleviate workload that can safely and appropriately be delegated to the GPA Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Managing waiting room health displays Working with the PCN leadership team to design, plan and implement the PCN vision and strategy Help patients navigate practice services, ensuring they receive appropriate support About us Stone & Eccleshall PCN are seeking a compassionate and motivated GP Assistant to support our clinical and administration teams in delivering excellent care to our patients. This role is ideal for someone who enjoys working in a varied, fast-paced environment and is looking to make a real difference within a community-focused practice. The role is based within The Crown Surgery who are a friendly, well-established rural dispensing practice serving a diverse patient population, with a significant proportion of elderly patients. Our team consists of dedicated long-standing staff and GP Partners committed to providing high-quality, patient-centered care. We can offer a welcoming and supportive team environment and opportunities for professional development and training. Date posted 26 February 2025 Pay scheme Other Salary £22,816 to £27,596 a year Dependent on experience Contract Permanent Working pattern Full-time Reference number B0176-25-0003 Job locations The Crown Surgery 23 High Street Eccleshall Stafford ST21 6BW Job description Job responsibilities Duties: Duties may include, and may not be limited to: Arranging appointments, referrals, tests and follow up appointments of patients Dipping urine, taking blood pressure and calculating the average Filtering test results based on set protocols to minimise those requiring opinions form the clinicians Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Assisting the clinical staff in general to alleviate workload that can safely and appropriately be delegated to the GPA Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Managing waiting room health displays Working with the PCN leadership team to design, plan and implement the PCN vision and strategy Help patients navigate practice services, ensuring they receive appropriate support Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. General To undertake any other duties commensurate with the role, within the bounds of his/her own competence. Job description Job responsibilities Duties: Duties may include, and may not be limited to: Arranging appointments, referrals, tests and follow up appointments of patients Dipping urine, taking blood pressure and calculating the average Filtering test results based on set protocols to minimise those requiring opinions form the clinicians Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Assisting the clinical staff in general to alleviate workload that can safely and appropriately be delegated to the GPA Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Managing waiting room health displays Working with the PCN leadership team to design, plan and implement the PCN vision and strategy Help patients navigate practice services, ensuring they receive appropriate support Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. General To undertake any other duties commensurate with the role, within the bounds of his/her own competence. Person Specification Experience Essential Experience in a healthcare or GP practice setting is desirable but not essential Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates Inform the lead GP of any concerns regarding GPA role and any professional development needed Be aware of own professional boundaries and what to do when reached Communication Essential The post-holder should recognise the importance of effective communication within the team and will strive to: Excellent communication and interpersonal skills, with a compassionate approach to patient care Ability to work well within a team and adapt to the needs of a busy practice Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Quality Essential The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Strong administrative and organisational abilities, with attention to detail Person Specification Experience Essential Experience in a healthcare or GP practice setting is desirable but not essential Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates Inform the lead GP of any concerns regarding GPA role and any professional development needed Be aware of own professional boundaries and what to do when reached Communication Essential The post-holder should recognise the importance of effective communication within the team and will strive to: Excellent communication and interpersonal skills, with a compassionate approach to patient care Ability to work well within a team and adapt to the needs of a busy practice Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Quality Essential The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Strong administrative and organisational abilities, with attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name GP First Ltd Address The Crown Surgery 23 High Street Eccleshall Stafford ST21 6BW Employer's website https://www.gpfirst.net/ (Opens in a new tab)