The post holder will provide efficient and effective clerical and reception service for the Sexual Health & HIV Service under the guidance/supervision of the administrator and the Clerical team.
Responsibilities:
1. Meet and greet patients and register patients electronically.
2. Answer telephone queries and book appointments.
3. Code negative results and input them onto the electronic system.
4. Ensure all results, including pathology and ultrasound, are inputted and filed.
5. Manage referrals into the system.
6. Prepare and retrieve case notes.
7. Book interpreters if needed for face-to-face communication.
8. Distribute post.
9. Order stationery and non-catalogue orders via IPROC.
10. Handle confidential material while maintaining confidentiality in conjunction with data protection.
11. Perform other duties appropriate to grade as delegated by senior staff.
All staff new to the Trust are required to undergo a 6-month probationary period (except medical staff and staff on temporary or fixed-term contracts for 6 months or less who are subject to separate arrangements). All existing Trust staff transferring internally to a new post within the Trust are required to undergo a modified probationary period of 3 months.
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