Job Title: Assistant Manager
Reports To: General Manager
FLSA Status: Non-exempt
Why Job Seekers Choose Johnny Rockets:
At Johnny Rockets, our mission is to serve an entertaining and lively experience through burgers, shakes, and fries! We value creative expression and promise to bring joy through dance, straw twirling, and serving ketchup smiles. Be a part of the Johnny Rockets team and help us fill the world with fun and smiles!
Flexible Hours: At Johnny Rockets, we understand that work-life balance is very important. Flexibility is a plus, but we also look for creative expression and individuality.
WE WANT YOU:
* To get excited about performing with a team both musically and through serving guests.
* To get joy out of making others smile.
* To ensure that the music doesn’t stop.
* To enjoy having fun and still be able to deliver.
So, what exactly does a Manager do at Johnny Rockets:
SUMMARY: Under the direction of the General Manager, primarily responsible for creating the expected culture through executing and reinforcing Johnny Rockets’ Vision, Mission, and Values. Creating and reinforcing this culture will attract, develop, and retain talented Rocketeers who will deliver a great guest experience. Delivering this experience, along with serving high-quality burgers, shakes, and fries, will drive sales and result in profit for the restaurant.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
* Sets the guest-focused tone in the restaurant and supports the General Manager to empower Team Members to ensure the delivery of a great Guest Experience.
* Support the management team and be a team player.
* Help manage, monitor/supervise, and provide directed training to the crew.
* Monitor and reinforce Johnny Rockets standards regarding guest service, food standards, safety, and procedures along with executing established cost control systems.
* Maintain the highest standards pertaining to cleanliness, hygiene, health, and sanitation.
* Provide communication abreast of all the goings-on in the restaurant.
* Act when necessary and suggest alternative courses of action.
* Monitor opening and closing of the restaurant.
* When required, must be ServSafe certified and uphold required standards.
* Communicate with internal and external Guests in a way that makes them feel valued; demonstrate a positive and professional attitude towards Guests at all times.
* Examine decisions from the perspective of the Guest before acting.
* Observe Team Members’ Guest interactions; recognize positive actions and correctively coach immediately on poor Guest Service.
KNOWLEDGE/SKILLS/ABILITIES:
* High school diploma or general education degree (GED) and six to twelve months’ related experience and/or training; at least six months experience in a Certified Trainer position.
LANGUAGE SKILLS:
* Ability to read and comprehend simple instructions, short correspondence, and memos.
MATHEMATICAL SKILLS:
* Ability to add and subtract two-digit numbers and to multiply and divide by 10’s and 100’s.
REASONING ABILITY:
* Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Are you ready to rock our Guests? Are you ready to fill the world with fun and smiles?
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