Description Client Hardship Assistant | 7630 | Fixed Term Contract for 12 Months | 37 hours per week | £27,711 to £30,060 per annum (Scale F) | County Hall We require a Client Hardship Service Assistant on a 12 month fixed term contract to support the Client Hardship Service Manager and Advisers. The Client Hardship Service provides fast paced support to residents in our community experiencing financial crisis. The Client Hardship Assistant will be responsible for taking all phone calls, emails and digital enquiries from the public and existing clients. The Client Hardship Assistant will also support with the triaging process, reviewing incoming requests. You will have excellent communication skills and be able to work to deadlines under pressure. Knowledge of computerised systems is essential along with experience of working with vulnerable clients. If you would like to discuss this role, please email Christina Campbell - Client Hardship Service Manager: christina.campbellnorfolk.gov.uk These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement with the ability to buy and sell leave Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your norfolk.gov.uk or nccal.ac.uk email. Closing Date: 06 March 2025 23:59