Job Title: Customer Engagement Executive
Reporting to: Customer Engagement Manager
Function: Sales
Location: HQ Shoreham-By-Sea BN42 6PA
Salary: £25,000 + commission (1st year OTE £35k-£40k)
About Us:
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.
Job Purpose:
The sales team is responsible for growing revenue and profit on all products and services supplied by Focus Group. The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus Group’s product portfolio and upselling new features and additional services, tailored to each client. The team is responsible for maintaining relationships with customers and are their day-to-day contact for adding services to their account.
Principal Responsibilities/Duties:
* Maintain and adapt product knowledge
* Cross sell different products to the existing customer base
* Understand the sales process from start to finish
* Sell upgrades to existing customers
* Create opportunities through lead generation for surrounding teams covering all product offerings
* Look for referrals from current customers, to build own client base
* Ensure pipeline and forecasting is accurate at all times throughout the month
* Meet productivity and sales based KPI’s
Essential Skills:
* Target driven
* Highly organised
* High level of administrative skills and attention to detail
* Exceptional verbal and written skills
* Ability to meet deadlines
* Good interpersonal skills
Benefits:
* Excellent bonus scheme and commission taking your total 1st year package to £35k OTE
* Excellent progression, learning and development potential. Average promotion to BDM in 12-18 months
* Regular socials
* Lucrative bonus and incentive schemes
* 22 Days Annual Leave + Bank Holidays. Incremental increase with length of service
* Holiday Trading Windows - buy & sell up to five days holiday
* Birthday Leave
* Volunteering Days
* Focus Xchange - Retailer discounts and peer-nominated reward scheme
* Employee Assistant Program - Free mental health support
* Interest-Free Travel Loan
* Hybrid Working Policy - Post Probation
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