Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join Services - Intelligence team!
Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
As a key part of the department, you'll be responsible for the end-to-end customer life cycle in relation to the Asset Intelligence customer assessments & services and accountable for ensuring that all new customers are successfully onboarded.
Working with our internal teams, vendor partners and customers, you will be key in ensuring every customer receives excellent value from the services and assessments we provide.
As a Project Coordinator - Customer Success, you'll be responsible for:
* Manage and co-ordinate the onboarding phases for all assessments & services
* Track and manage the full life cycle of the assessments carried out by our Delivery function
* Supported by the consultants, you will communicate the status and steps to customers throughout the Customer Journey process
* Organise customer kick off calls and taking meeting minutes
* Ensure consultants have all of the necessary information to deliver a successful customer engagement by creating consultancy pre-requisites packs for specific projects
* Manage ad hoc projects/touch points through the customers lifecycle
* Engage with Vendors such as Microsoft & Adobe etc, to obtain relevant project information
We'd love you to have
* Knowledge of and experience with MS Office range of products
* Good planning, organisation and administration skills with attention to detail
* Good communication skills
* A passion for working with people and the ability to quickly build rapport with both internal and external stakeholders
* A pro-active, self-starting approach
* Willingness to learn new Technology
* You will be required to hold or obtain a SC Clearance
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/