JOB OVERVIEW
We have a fantastic new job opportunity for an Income Administration Officer / Finance Administratorwho is organised, methodical and numerical, with excellent knowledge of Microsoft Office including Word and Excel, with some finance related experience, including undertaking reconciliations.
Working as the Income Administration Officer / Finance Administrator you will provide an effective income management administrative function in order to maximise income.
As the Income Administration Officer / Finance Administrator you will ensure the administration of rent arrears and sundry debtors is effective and operated with appropriate controls. You will provide customer focussed services to deal with rent and service charge queries.
The successful candidate will be joining an award-winning organisation committed to colleague engagement, where every colleague is valued and heard.
The organisation can offer you excellent professional development, training, and support to enable you to achieve your full potential.
If this role excites you and you are keen to join a small but passionate team of people working for customers and at a leading Arm’s Length Management Organisation (ALMO) then the company look forward to hearing from you.
DUTIES
Some of the duties as the Income Administration Officer / Finance Administrator include:
1. Respond to low level day to day tenant queries regarding rent arrears, recharges, and relevant payment methods
2. Process for authorisation rent refunds for current and former tenants
3. Process and action for authorisation write-off of former tenant arrears
4. Raise debtor accounts within the SDC Finance system and issue reminders as appropriate
5. Ensure sundry debtor accounts are raised, recovery action is taken, and any write offs conform to policy
6. Action debtor write offs once approved by Director Finance & Performance
7. Complete monthly reporting of debtor statistics
8. Deal with all enquiries relating to debts and ensure that responses are provided as necessary
9. Complete all rent or service charge administration requests within target
10. Reconciliation of control accounts and unposted transactions
11. Raise Purchase Orders for goods and services on behalf of Income Team Leader
12. Manage all BACS (Direct Debit) processes
13. Quality check Direct Debit profiles and recalculate as required
14. Provide admin support to Income Officers to include Universal Credit rent verifications and downloading Alternative Payment Arrangement statements
15. Identify and support the management of risks associated with the income service
CANDIDATE REQUIREMENTS
16. You will need to be organised, methodical & numerical and be calm under pressure
17. Excellent working knowledge of the Microsoft Office programmes including Excel and Word. Able to store and present information in a variety of formats (spreadsheets, graphs and charts)
18. Knowledge of Capita Open Housing preferable but not essential
19. Experience of managing a caseload of work that meets performance, quality levels and meets customer expectations
20. Finance-related experience including experience of undertaking reconciliations
21. Able to understand and articulate financial processes and requirements
22. Ability to work to tight deadlines and provide quality work
23. Well-developed interpersonal skills
24. Relevant work experience is essential