Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for a 2nd Line IT Support Analyst to join our IT Department.
The role would suit a highly driven self-motivator, with a strong desire to meet a challenge and deliver.
You will be part of a small support team who work in a fast paced and exciting environment, supporting the Virgin Active clubs and support functions in the UK.
This is an on-site based role and as such the successful candidate will need to provide excellent customer service and high quality technical support. You must be well organised, self-motivated, punctual, and flexible in their approach to work. They must also be able to prioritise a variable workload and know when to escalate a problem appropriately and timely. They will be required to communicate effectively with pressurised users at all levels, often whilst under pressure themselves. Whilst demonstrating that they are an excellent team player the candidate will have a solid background working within a busy team.
The position provides exposure to a broad range of IT related projects and activities. As part of a busy team you will also have the opportunity to help improve the company's systems, procedures and knowledge base by contributing and collaborating.
Under the supervision of the End User Computer Manager, the IT 2nd Line Analyst will ensure:
* We deliver a responsive and effective IT support service.
* Excellent customer service is at the heart of everything we do.
* Ticket queues are monitored and handled based on priorities.
* Performance is benchmarked internally and externally.
* Provide independent challenge and insight to teams across the business, driving continuous improvement.
The IT 2nd Line Analyst role is critical to the ongoing management and maintenance of the IT equipment and able to drive continuous improvement. Working in a team that has a plentiful supply of energy and enthusiasm, this role will deliver innovation and agility while keeping stability at the forefront. You will have a passion for outstanding customer service and for improving process and efficiency.
About You
So what qualities does an IT 2nd Line Analyst need to join Virgin Active?
* You have a flexible approach, with the ability to quickly adapt to changes in a fast-paced environment.
* You have strong verbal and written communication skills as well as customer service skills.
* You have a good desk side manner with a willingness to understand people problems and translate them into solutions.
* You have strong knowledge of Microsoft Windows 10, Microsoft Office365, Printers, Exchange online, tablet devices and knowledge and understanding of TCP/IP, DNS, DHCP and Active Directory.
* You have experience of working with for troubleshooting/diagnosing.
* You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
* You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing
Our Perks
* 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
* Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%
* Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
* Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
* Life Assurance 4x your salary – which we hope you will not need.
* We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
* You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
* Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
* Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
* Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
* We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
* Access to ePoints, offering loads of online discounts to retailers.
* Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.