Job Role: Customer Engineering Manager
Location: Birmingham, UK
Industry: Manufacturing/Automotive
Salary: Competitive
Our client
A growing organisation at the forefront of the Low Carbon and Zero Emission sector. They specialise in developing innovative thermal management products for the automotive, rail, off-highway, and remote energy storage markets. Their commitment to innovation drives us to create sustainable solutions for the future.
We are seeking a forward-thinking, customer-focused Customer Engineering Manager to lead a dynamic team and ensure the successful delivery of projects that exceed customer expectations.
The Role
As a Customer Engineering Manager, you will oversee all customer-focused engineering activities, driving project success, customer satisfaction, and technical excellence. Based in their Birmingham location, you will lead a team of customer application engineers, technical authors, and reliability engineers to deliver innovative solutions while maintaining the reliability of the product range.
Key Responsibilities
* Serve as the escalation technical contact for customers, addressing engineering-related concerns.
* Build and maintain strong relationships with customer stakeholders at all levels.
* Facilitate regular communication and status updates on project progress, internally and externally.
* Travel occasionally (UK, Europe, and North America) to strengthen customer relationships.
* Oversee customer-foc...