A brilliant opportunity has arisen in the Membership & Loyalty team for an Online CRM Manager. This is a really exciting time to join the team as our tesco.com business evolves.
In this role you will manage and deliver the Tesco Clubcard CRM online programme delivering a positive customer experience, driving growth and long term loyalty for customers shopping via Tesco.com and our app.
You will be responsible for
1. Manage and deliver online CRM programmes to acquire, retain and grow our tesco.com customers to the defined Tesco Clubcard online CRM Strategy.
2. Execute and operate online CRM programmes successfully and effectively.
3. Optimise and track investment against performance across the Tesco Clubcard online CRM programme.
4. Build and deliver test and learn programmes to gain knowledge and insight to continuously improve our Tesco Clubcard online CRM strategy.
5. Measure the effectiveness of each programme and the impact to long term loyalty.
6. Work closely with key stakeholders to ensure the successful delivery of the Tesco Clubcard online CRM strategy.
7. Forecasting and managing budgets effectively, always being cost conscious.
8. Following our Business Code of Conduct and always acting with integrity and due diligence.
You will need
1. Deliver inspiring briefs and feedback.
2. Nurture meaningful customer relationships.
3. Excellent attention to detail.
4. Campaign Management.
5. Good communication and interpersonal skills.
What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
* Annual bonus scheme of up to 20% of base salary.
* Holiday starting at 25 days plus a personal day (plus Bank holidays).
* Buy holiday salary sacrifice scheme (for salaried roles).
* Private medical insurance.
* Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
* Life Assurance - 5 x contractual pay.
* 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave.
* The right to request flexible working from your first day with us.
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
* A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online.
* Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
* Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
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