What do you get to do in this position?
1. Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.
2. Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.
3. Prepare upgrade plans for the customer's systems and deliver them to the customer.
4. Follow all technical procedures and tools for Global Service.
5. Provide technical review of orders for clients and any other proposals that are requested to perform.
6. Analyze technical risk of expansion projects and upgrades.
7. Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
8. Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
9. Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
10. Handle overall technical responsibilities for one or more projects, including project specification, functionality, testing, and commissioning.
11. Perform system testing, factory acceptance testing (FAT) and develop test documents.
12. Document preparation and obtain customer's approval per document specification and schedule.
13. Coordinate with factory for product related issues and resolve.
Travel: Travel may be up to 75% in the GA area.
What skills and capabilities will make you successful?
* Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC's, Communication protocols, Networking and System Security.
Who will you report to? Steve Pattison - Field Service Manager
What qualifications will make you successful for this role?
1. A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable). Military experience is also acceptable.
2. 2+ years of professional experience with specific knowledge of Foxboro hardware and control core software.
3. Knowledge of HMI software, DCS system and field instrumentation.
4. Knowledge of Foxboro hardware / software and Wonderware software.
5. Team player with good leadership and communication skills and able to travel when required.
6. Strong analytical skills, sound judgment, and great interpersonal skills.
7. Detail-oriented and capable of leading service teams during projects, upgrades, or troubleshooting situations.
8. Innovative and dynamic with effective communication skills, especially in inter-cultural aspects.
9. Ability to develop an installation or upgrade, then execute and install hardware and software according to plan.
10. Perform system configuration and troubleshoot hardware and software issues on various components of the DCS system as required.
11. Specific knowledge of Foxboro and Wonderware systems is desirable. Knowledge should include ability to install hardware and software, perform configuration, and troubleshoot hardware and software.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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