Job summary
The Head of Catering Operations is a senior member of the Facilities Leadership Team.
The role will be responsible for providing professional strategic leadership, management, and operational accountability for:
1. Patient catering services across all health board sites
2. Retail catering outlets at all health board sites
3. CPU - a food manufacturing plant producing meals for the health board and other healthcare organisations across South Wales
The post holder will deliver efficient and effective catering services and ensure robust performance management arrangements are in place to continuously deliver high-quality, safe, and cost-effective services.
The post holder will be required to provide highly specialist knowledge, including the development and implementation of legislative Food Hygiene Standards and Hospital Food Standards, such as The General Food Regulations 2004, Food Safety Act 1990, Food Hygiene Regulations 2006, (EC) 852/2004, and the All Wales Nutrition and Catering Standards for Food and Fluid Provision for Hospital Inpatients 2012.
The post holder will be expected to operate on an "on call" basis.
Main duties of the job
The post holder will be responsible for:
1. Developing and delivering catering, retail, and CPU services with a focus on customer and patient experience.
2. Providing leadership to and developing the catering, retail, and CPU services teams to support high-quality and safe services.
3. Shaping catering, retail, and CPU services, ensuring governance arrangements are embedded, statutory requirements are met, and services are safe, responsive, and cost-effective.
4. Delivering services within existing budgets, involving significant financial management responsibilities.
5. Developing and delivering retail offerings to promote and enhance the service's commercial viability.
6. Based at Dewi Sant Health Park, with hybrid working options, and required to work across all CTM sites as needed.
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