* We have a 12-month fixed term contract of 31.5 hours to cover Maternity Leave.
* The Community Crisis Response Team is based at Mount Gould Hospital and is a team of approximately 60 staff members of varying professions.
* The vacancy is a permanent contract for a Community Support Worker who supports clients in the community who have gone into crisis and to help avoid hospital admission.
* Shifts of 3 x 10.5 hours between 8.00am and 8.00pm.
* To work as a generic support worker undertaking specific tasks to support clients receiving intermediate care. The postholder will be required to work alone with clients in various settings in the community without direct supervision.
* You will need to be able to drive between clients during your shift.
* To manage your own work priorities, balancing clinical, professional, and organisational demands.
* To take a flexible approach to supporting colleagues in times of caseload pressure.
* To maintain accurate, comprehensive and up-to-date client records and related documentation in line with clinical guidance and LWSW policy.
* To comply with LWSW policies.
* To take reasonable care for personal health and safety.
* To undertake any other duties considered reasonable and appropriate by CCRT manager.
* All Livewell Southwest staff are expected to be able and willing to work across a 7-day service.
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Main duties of the job
* To take a holistic approach to client management, carry out tasks and treatment plans as directed by senior CCRT staff. To provide feedback to the appropriate CCRT worker and maintain accurate clinical records.
* To support clients with achieving intermediate care goals within a 6-week intermediate care period.
* To undertake client interventions and reviews by CCRT workers, regularly meeting the relevant professionals to discuss progress and reporting back any problems that occur.
* To carry out multi-disciplinary treatment plans on behalf of the team.
* To seek advice and supervision from the CCRT senior worker within the team as necessary to ensure appropriate patient management and care.
* To raise safeguarding alerts in line with LWSW procedure.
* To support and encourage patients in an active approach to regaining and maintaining maximal functional independence.
* To work closely with other health and social care colleagues and service providers to ensure patients' identified intermediate care goals are met.
* To actively participate in personal development training needs.
* Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience, we are guided by our values: kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions, and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Key Tasks and Responsibilities of the Post
Clinical
* To undertake client interventions and reviews by CCRT workers, regularly meeting the relevant professionals to discuss progress and reporting back if any problems occur.
* To carry out multi-disciplinary treatment plans on behalf of the team incorporating elements of all disciplines treatments as delegated and taught by those professions within the team.
* To seek advice and supervision from the CCRT senior worker within the team as necessary to ensure appropriate patient management and care.
* To raise safeguarding alerts in line with LWSW procedure.
* To manage your own calendar of appointments and visits, booking mutually convenient appointments, joint visits, etc. directly with patients, relatives, carers, colleagues, etc. This requires a high level of time management and organisational skills.
* Ensure that patients, relatives, and carers are kept fully informed of progress following intervention. Due to the diverse and complex nature of the caseload, this requires the ability to communicate complex information to meet a range of levels in understanding and to overcome such barriers as e.g. hearing loss, cognitive impairment, dysphasia, pain, fear, social and cultural differences.
* To support and encourage patients, their relatives, and carers in an active approach to regaining and maintaining maximal functional independence.
* To provide planned and spontaneous advice and instruction on specific elements of goal planning to relatives, carers, and other agencies involved in the patients' care in order to ensure consistency of approach.
* To work closely with other health and social care colleagues and service providers to ensure patients' identified intermediate care goals are met.
* To prescribe basic equipment and minor adaptations under prescribers' guidelines and with guidance, where required, from a senior therapist.
* To attend multi-disciplinary/multi-agency case conferences, liaison meetings, and patient reviews as necessary and appropriate.
* To actively participate in personal development training needs.
* To maintain your clinical competencies through mandatory training and external training opportunities where appropriate.
* To contribute in audit and clinical governance activities.
* To undertake Clinical Supervision in line with the LWSW supervision policy.
* To participate in the LWSW staff Appraisal Scheme including the formulation of Personal Development Plans.
* To participate in promoting CCRT and provide planned and ad hoc training to other health and social care professions and agencies on the role of support worker in CCRT.
* To support new and less experienced members of all disciplines, both formally and informally, including students and placements with CCRT.
Organisational
* To manage your own work priorities, balancing clinical, professional, and organisational demands.
* To take a flexible approach to supporting colleagues in times of caseload pressure, including working with colleagues to maintain support across the team within the resources available.
* To plan visits in such a way as to make best use of own and others' resources such as time, skills, and expertise, as well as mileage. This requires a high level of time management, networking, and organisational skills.
* To maintain accurate, comprehensive, and up-to-date client records and related documentation in line with clinical guidance and LWSW policy.
* To collect and enter statistical data relevant to the service in line with LWSW and CCRT policies and procedures; this includes audit.
* To keep abreast of policy changes and developments within LWSW and implement relevant LWSW policies, protocols, and guidelines.
* To bring faulty equipment and materials to the notice of the manager and take immediate action to ensure such equipment and materials are withdrawn from service until fit for use.
* To comply with LWSW policies on the testing and maintenance of equipment.
* To be aware of and act upon LWSW and safety policies, including the prompt recording of any accident, incident, or other untoward event involving self, patients, or other staff.
* To take reasonable care for personal health and safety.
* To undertake any other duties considered reasonable and appropriate by CCRT manager.
Person Specification
Skills
* Aware of own levels of knowledge and understanding and when to access supervision.
* Able to work alone in the community in patients' own homes or other environments, with telephone support as necessary.
* Flexible, able to cope with change and work under pressure.
* Good communication skills both written and verbal.
* Ability to work as part of MDT.
* Evidence of IT skills.
* Ability to follow instructions.
* Self-motivated and able to motivate others.
* Ability to document in a clear and concise manner.
* Ability to accurately feedback observations.
* Able to work effectively as part of MDT teams.
* Able to reflect on and receive advice/guidance on own practice.
* Ability to work in group settings.
* Able to work unsupervised in ward, department, and community settings.
* Good time management skills and organisational skills.
* Catheter and Stoma Care.
* Providing Personal Care.
Qualifications
* Evidence of numeric/literacy.
* Technical Qualification e.g. City and Guilds, Vocational Qualification Level III or equivalent skills, knowledge, and experience (evidence of undertaking study in related areas).
* Ability to travel across Plymouth.
* Evidence of ongoing personal development.
* Maths & English GCSE Grades 4 and above or equivalent.
* Full UK driving licence.
* Up-to-date mandatory training.
* Vocational Qualification Level III or equivalent in relevant subject.
* Basic Food Hygiene.
Experience
* Previous experience of health and or social care work relevant to post. Ability to manage/prioritise own workload.
* Good time management.
* Ability to work flexibly to support therapy services.
* Empathetic and able to manage emotional situations.
* Understanding of client-centred practice.
* Experience of working as an OT/PT assistant/helper in a multi-disciplinary team in a rehabilitation setting.
* Previous experience of working with various diagnostic conditions and disabilities.
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