Apetito | Wiltshire Farm Foods has been on an exciting journey to embed data at the heart of strategy and the data analytics team is leading the journey. We are exploring apetito’s rich data assets with the exciting new technologies and tools that are now available and identifying new opportunities to deliver superior customer satisfaction and to grow the business.
You will be a part of the Data and Analytics team, a fantastic, close-knit team that is working on strategic data analysis and business intelligence projects across our businesses in the UK, Ireland, and North America in both B2C and B2B sectors.
As a core member of the data analytics team, you will work on strategic data analysis and business intelligence projects that enable effective decision-making within the organisation. You will also participate in the exploration of the rich data assets apetito has in each market to identify new opportunities, to deliver superior customer satisfaction and to grow the business.
The role offers you an opportunity to have direct responsibility, from day one, to lead data analytics projects that influence the strategy for the business. You will work on diverse data sets across geographies (we support the UK, Ireland, and North America) and across B2C and B2B businesses.
You will learn and work on exciting technologies and tools like SQL, Python, Emarsys, Azure Cloud, DataBricks, Tableau, PowerBI, Machine Learning, and AI, to name a few. You will also hone your skills by applying them to real-life situations, learn, test, and apply emergent technologies and tools, and work in a fantastic, closely-knit team that is bringing data-centricity to apetito.
This role has a clear requirement to be in the office for 3 days per week. You will need to live within or be willing to relocate to a reasonable commutable distance from our Trowbridge Head Office to be considered for this role.
Overview
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members, and healthcare professionals.
We're dedicated to making a real difference to our customers' lives by bringing sunshine to their doors through our commitment to providing good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs, all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
* Analysing customer behaviour, product purchase patterns, customer interactions, and business processes to help develop strategies to maximize customer satisfaction and to improve customer acquisition, retention, and revenue.
* Work with your Marketing, Product Management, Operations, and CRM colleagues and our Franchisees, providing analytical consultancy and championing the understanding and adoption of data insights.
* Work with large datasets both internal and external - creating queries and analysis directly off the customer database. This would involve developing a wide toolkit, including predictive analytics, SQL, Python, R, and PowerBI, etc., and you would be expected to quickly learn and apply the latest tools that become available.
* Presentations to the senior management team.
* Build your understanding of our products and systems and build strong relationships with the stakeholders across the business.
About You
You have a degree in Business Analytics, Business Management, Mathematics, Statistics, Computer Science, Engineering, or a related discipline.
Coding experience is essential - you need to evidence that you have learnt coding in SQL, Python, or R.
Prior experience in a Data Analysis role is not essential, but relevant work experience (analytics/data/computer programming) will be essential.
Essential skills:
* Very numerate with an enquiring mindset, an aptitude for problem-solving, and a keen desire to learn new tools and technologies.
* Bring a collaborative approach to teamwork and a drive to reach out and work across the business to create new opportunities.
* As a change catalyst, you will bring a combination of enthusiasm, a can-do approach, a strong sense of ownership, and a keen focus on detail.
* You will often present your ideas to senior management, so excellent communication skills and the confidence to engage with senior managers are vital.
Company Benefits
* Competitive salary – accredited Living Wage employer.
* 25 days holiday per year, plus bank holidays.
* Option to purchase up to 5 additional days holiday per year.
* Discretionary annual bonus scheme.
* Pension scheme - employer matched contributions up to 4%.
* Life assurance scheme worth at least 1x annual salary.
* Subsidised canteen.
* Free parking.
* Free turkey or voucher at Christmas.
* apetito perks scheme including salary sacrifice options and retail discounts.
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI, and we are an accredited Living Wage employer.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff, and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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