HR Advisor/Snr HR Advisor - Glasgow
Contract: Permanent
Location: Glasgow City Centre (fully on-site)
Salary: £28,000 - £38,000 DOE
Hours: 37.5 hrs, shift pattern + 1 in 3 weekends
Interview: 1 stage, in person
This exciting role is working for a well-known and established HR consultancy in the heart of Glasgow and requires you to work in a team providing legally compliant solutions to clients via telephone in all aspects of HR and Employment Law to support the business needs of the individual clients, whilst highlighting any commercial options that are non-compliant and the risks these present.
As a HR Advisor/Snr HR Advisor, you will be taking a well-rounded and varied role that will help you progress your HR career and make a difference to a range of businesses across Manchester, as well as nationally.
Main Responsibilities of the HR Advisor/Snr HR Advisor:
1. Ensure that personal knowledge of HR and Employment Law is continually updated.
2. Achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) to provide efficient solution-based advice via telephone.
3. Actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
4. Log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
5. Signpost clients to pre-prepared documents and letters available within the HR software.
6. Review client documentation via call advice and provide feedback, considering their internal terms and conditions on each case.
7. Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
8. Offer clients options regarding the utilisation of other products and services provided and make recommendations accordingly.
9. Maintain a high level of knowledge and breadth of employment law and HR matters to deal with complex and end-to-end cases.
10. Support other Consultants coming into the business as requested.
11. Deliver training to colleagues and clients as required.
12. Undertake Welcome Calls with new clients to discuss the software, services, and products.
13. Carry out other tasks deemed necessary by the Management Team.
Essential Requirements of the HR Advisor/Snr HR Advisor:
1. Ability to build and maintain excellent relationships with clients.
2. A “can-do” attitude, a thirst for knowledge, and the ability to communicate knowledge effectively within the team and to clients.
3. Ability to work in a fast-paced environment.
4. Strong time management skills and ability to manage own caseload.
5. A dynamic and flexible approach, as well as the ability to work under pressure.
6. Pride in delivering a high-quality service and a genuine desire to own, lead, and resolve issues for clients by providing efficient, pragmatic solutions.
CIPD Lv.5 and above is desirable, although not essential to be considered. Study support to further progress your HR career is given upon completion of the probation period.
If you are a retail, hospitality, or care management professional, my client would be highly interested in your application.
If you are interested in this exciting and varied opportunity, please apply to this advert directly or contact joshua.holmes@robertwalters.com for more information.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
Come join our global team of creative thinkers, problem solvers, and game changers. We offer accelerated career progression, a dynamic culture, and expert training.
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