Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.
Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 19.5 hours per week (2 evening shifts 16:00-22:00 1 x 14:00-22:00) Job ref 321-MRC-6713555-B3-PUB
Site John Radcliffe Hospital Town OXFORD Salary £24,071 - £25,674 per annum Salary period Yearly Closing 30/12/2024 23:59
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Job overview
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of Oxford University Hospitals NHS Foundation Trust.
Main duties of the job
* Be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner.
* Supply clinical staff with the correct documentation to support patients' clinical pathways through the Emergency Department and Emergency Assessment Unit.
* Accurately record and input full data/information into the Trust’s EPR system in a timely manner.
* Provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
* Act as a first point of call for patients, relatives and carers presenting to the Emergency Department and provide guidance on what they can expect.
* Keep a watchful eye on patients in the waiting room.
* Collect personal and confidential information from patients or relatives ensuring tact and empathy are employed.
* Liaise with Ambulance and Police services and relevant departments within the trust as necessary.
* File departmental records and organize the culling of filed notes in accordance with Trust guidelines.
* Contribute to personal development through attendance at mandatory training courses and appraisal.
* Understand own role and involvement in the Major Incident Process.
* Ensure that information on overseas and private patients is entered accurately onto EPR.
* Frequently enter the Resus room to take patient details of Trauma patients who are seriously ill and requiring urgent medical attention.
Person specification
* Experience of dealing with the public.
* Good level of written communication (demonstrated in application form).
* Aware of the importance of maintaining confidentiality.
* Effective use of spoken English.
* Awareness of potentially sensitive and distressing situations that may be encountered.
* Flexible and adaptable.
* IT literate with a good level of experience in MS Office, Word and Excel.
* Good general level of Education GCSE or equivalent in English.
* Accurate attention to detail and excellent keyboard skills.
* Ability to work under pressure.
* Previous experience in managing communication and escalation issues.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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