IT Support Technician Shift Patterns : Rotational shift patterns (including weekends, as per business needs). Onsite position based in Rainham, Essex About us Frive is the UK’s highest-rated meal plan service, cooked by chefs. We prepare, cook and deliver fresh and healthy meals to your door so you can save time and eat healthy at the same time. We work with people from all different backgrounds and communities and recognise our own biases. We strive to create a strong sense of belonging and believe we will be better equipped to achieve our goals by building a team that approaches problems from different angles, using different perspectives and experiences to solve problems. All qualified applicants will be considered and we have no regard for age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation the more the merrier, and together we can achieve greatness Mission: To make healthy eating convenient, delicious and accessible, whilst championing locally sourced and organic ingredients. Vision: To inspire a global shift towards a healthier society by changing eating habits and restoring food to its purest form. Values: Empowerment: We empower our people to make strong, independent decisions with confidence Transparency: We share information openly and with intention Open Communication: We communicate directly and honestly High Performance: We foster an environment that attracts, retains, and rewards high performance Agility: We encourage flexibility in our people by reducing blockers and prioritising their creativity and productivity Your Impact We are seeking a skilled and detail-oriented IT Support Technician to join our IT support team. The role involves installing, analysing, repairing, and maintaining various types of computer hardware, software, and network systems. The ideal candidate will have strong troubleshooting abilities and excellent problem-solving skills to ensure smooth IT operations within a fast-paced food manufacturing environment. Key Responsibilities Diagnose, troubleshoot, and repair hardware and software issues on desktops, laptops, and peripheral devices. Install, configure, and upgrade operating systems, applications, and security software. Perform routine maintenance and system updates to ensure optimal performance. Provide technical support and guidance to employees, addressing IT-related concerns promptly. Set up and manage computer networks, ensuring seamless connectivity across departments. Maintain an inventory of IT equipment (asset register), ensuring timely replacements and upgrades. Collaborate with the IT team (third party) to implement security measures and prevent cyber threats. Document all repair and maintenance activities for future reference and compliance. Assist with troubleshooting and maintaining manufacturing-specific computer systems and automation software. Ensure adherence to health, safety, and IT security protocols. Required Skills & Qualifications: Proven experience as a Computer Technician or similar IT support role. Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications. Experience with network troubleshooting and installation (LAN, Wi-Fi, VPN, etc.). Familiarity with IT security practices and antivirus solutions. Excellent diagnostic and problem-solving skills. Strong communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (Microsoft Certified Technician, etc.) are a plus. Prior experience in a manufacturing or industrial environment is a plus. Staff Benefits Private Medical Insurance 25 days Holiday Public Discount off our amazing food Cycle to work scheme Enhanced parental leave Mintago Financial Wellbeing Platform - offering salary sacrifice options to make your money work smarter What's next: If you are interested in learning more about the role and think this could be for you, then don't hesitate and apply now. We look forward to hearing from you and love hearing from people who are passionate about our purpose and vision.