KYN Hammersmith And Fulham, England, United Kingdom
Hospitality Manager
KYN Hammersmith And Fulham, England, United Kingdom
3 days ago Be among the first 25 applicants
£46,125 per annum, 40 hours per week
KYN Hurlingham, 28 Daisy Lane, London, SW6 3DD
About KYN
KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.
Hospitality Manager - Permanent
About the opportunity:
As the Hospitality Manager here at KYN you will be an essential part of the hospitality team, helping to create a warm and welcoming atmosphere and consistently delivering an exceptional hospitality experience for our residents and their families.
You will be responsible for overseeing and managing non-clinical areas of the home (food and beverage service, and housekeeping) to inspire and lead the teams to achieve and maintain the highest possible levels of hospitality excellence.
* To be accountable for the smooth running and management of the hospitality departments (food & beverage service, and housekeeping)
* To ensure exceptional service is provided to our residents, delivered with warmth, care and love
* To build relationships with our residents and fully understand their needs
* To be accommodating and flexible to the requests of our residents and their families within the agreed boundaries
* To develop, implement, and review hospitality service standards and SOPs to ensure that we continually drive the standards and train my team to deliver these
* To adhere to all the SOP's that have been set
* To approach all my duties with enthusiasm and professionalism
* To take pride in both my personal presentation and the presentation of the work I undertake
* To set exceptional standards around communication, presentation, delivery and timings
* To respond and seek appropriate resolutions to resident complaints quickly, empathetically, and professionally
* To ensure that positive feedback from a resident about a member of my team is communicated to them in a timely manner and celebrated
* To be responsible for controlling departmental financial targets and operating costs in line with agreed budgets
* To effectively manage and oversee stock in the non-clinical areas of the home
* To ensure accurate stock levels are always maintained
* To ensure breakage and wastage are kept to a minimum
* To ensure stock is rotated in accordance with KYN's policies and food safety regulations
* To undertake regular stock takes and purchase stock in accordance with KYN's purchasing policies
* To maximise opportunities for departmental sales and profit
* To ensure compliance with General Data Protection Regulations and Payment Card Industry Data Security Standards
* To ensure my team is competent, trained, and works in accordance with statutory and Company requirements for Health and Safety, Food Safety, Risk Assessment, Fire Safety, and Licensing Laws
* To be fully versed in KYN's food safety management system
* To ensure that relevant team members are trained and maintain the standards that have been set
* To ensure that thorough, regular audits are undertaken as per KYN's policies
* To ensure that there are up-to-date risk assessments and standard operating procedures for my areas
* To understand and respect our residents' privacy
* To build strong working relationships with key stakeholders
* To drive engagement, retention and motivation through regular team communications
* To effectively delegate to my team
* To lead by example, maintain high standards and set out clear expectations for each member of my team
* To support, coach, mentor, and develop the team
* To regularly and fairly review the team's performance and potential
* To build relationships with our residents, their families, and my colleagues
* To communicate and liaise with key internal and external stakeholders
* To attend all statutory training sessions
* To attend any other training sessions that KYN deem applicable to the role
* Adhere to all KYN's policies and procedures
About you:
* You will have extensive experience of working as a Hospitality Manager or similar within a 4-5-star establishment
* You will have previous experience in people management and a strong knowledge of the various hospitality departments
* You will be fully conversant in Allergens, Food Safety and Health and Safety legislation
* You will have proven ability to lead, supervise, motivate, and manage a large team
* You will have experience of purchasing, ordering and point of sales systems
* You will be a professional with a keen eye for detail
* You will have an excellent financial understanding
* You will have strong organisational skills with a good eye for detail
* You will have the ability to work under pressure flexibly and consistently
* You will be a compassionate, empathetic, kind, and caring individual
Our commitment to you:
* Competitive salary and benefits
* 33 days annual leave including bank holidays
* Complimentary meals, hot drinks, and snacks throughout your shift
* Bespoke company induction and on-going training programmes
* Access to the best-in-class equipment and technology
* Custom-made uniforms provided
* Annual bonus (discretionary and scheme rules apply)
* Employee assistance programme and other attractive wellbeing benefits
* Discount scheme
* Company contributory pension scheme & life insurance
To find out more about KYN, our teams and values please visit www.kyn.co.uk/career
KYN is an equal opportunities employer.
To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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