SGS & Co is a global brand impact group delivering speed and quality through innovation and insights, to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
We are currently seeking an Account Manager to join the team here at SGS&Co. In this role, you will be the key point of contact for our household name retail client, with a focus on managing the production artwork output through effective day to day project and client relationship management.
As Account Manager here at SGS&Co, you will benefit from being part of a growing, global agency, and will have the opportunity to take advantage of outstanding career development opportunities. You will also enjoy a great working culture, where fun is at the forefront at everything we do, whilst working alongside, and learning from, some of the most talented individuals in our industry. Furthermore, you will have the opportunity to truly shape the role of Project Manager within the SGS&Co business.
The Account Manager will need to showcase an ability to work within teams, as well as demonstrate the independence and resourcefulness demanded by an agile and highly dynamic agency environment. As a strong communicator, you will be able to facilitate communication with all stakeholders and the client efficiently and effectively.
In this role, you will:
* Be client facing – maintain and developing the client relationship, with a focus on delivering excellence
* Ensure that all assigned tasks and/or projects are delivered on-time, flagging any out of scope or out of budget requests
* Monitor project progress, handle issues and escalations that may arise
* Document and follow up on critical actions, decisions and risks
* Work with Studio Scheduler when applicable to ensure resource availability and allocation
* Develop a detailed project plans/trackers to monitor and track progress
* Create and maintain comprehensive project documentation
* Develop a thorough understanding of internal team operations and processes
* Keep on top of changes to the project scope, timeline, and costs
* Lead client/internal meetings
* Maintain positive relationships with the client and relevant stakeholders internally and externally
* Participate in process improvement efforts at client and internal studio level
* Consistently manage multiple projects in fast-paced environment
* Provide guidance and support to junior Project / Account Managers
Ideally you'll have:
* Proven experience within and account or project management role in a packaging / print production environment, or similar role on client side – ideally with experience within retail or working with a retail client
* Experience within an Artwork, Pre-press and print environment
* Strong verbal and written communication skills, with the ability to lead meetings
* Excellent organisational and planning skills
* Proficiency in Microsoft Office, and experience in various project management tools
* A collaborative and solutions focused-mindset
* Critical thinking skills
* Unparalleled attention-to-detail
* The desire to take the initiative on projects and have a passion to learn/grow
* Strong analytical skills, and be a proactive problem-solver
* Understanding of design terminology and creative process would be beneficial
* Knowledge of Adobe software would be advantageous, but not vital
* Knowledge of print production and Flexo, Litho and Gravure printing processes would be highly advantageous
You will enjoy an excellent base salary, along with the other benefits of working for SGS&Co including:
* 25 days annual leave
* Pension
* Healthcare scheme
* Life Assurance