We are looking for a Customer Service Advisor to join the team of a well established organisation in th South Tyneside area, offering a temporary position and the chance to gain even more experience in the customer service sector.
Customeer Service Advisor
Monday to Friday
£13-14ph paid weekly
South Tyneside (NE32)
Temporary
As a Customer Service Advisor, your main duties will be:
Provide a professional reception and customer service desk facility
Undertake general administrative duties including updating customer records, application processing, photocopying etc.
Proactively respond to and resolve in a timely, courteous way, a wide range of customer queries either face to face or by telephone, email, livechat, Social Media or in writing
Take responsibility for obtaining all information necessary to process and resolve a query/complaint, only escalating it to others when it is appropriate.
Where necessary, put the customer in contact with appropriate colleagues or departments, ensuring required information is transferred efficiently
Maintain accurate computerised information systems by inputting, updating analysis and extracting data. You will also regularly update and monitor customer information held on the system
Proactively identify service improvements making recommendations to improve overall customer service and/or working practice and provide informationTo be successful as a Customer Service Advisor, you must:
Have previous customer service experience such as call centre agent, call handler, complaints handler, complaints officer, customer support officer etc
Good understanding of systems and recording data
Provide excellent customer service at all timesIf you are interested in this role, please apply directly to this advert. For more information, you can contact Megan on (phone number removed) or (url removed)