Job Description
The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.
Pay and Conditions
1. The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
2. The salary for the role will be £25,750 rising to £26,739 after 6 months.
3. You will be entitled to 25 days paid holiday (plus statutory holidays).
4. CSE offers a range of benefits including subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover, and many more.
5. We will pay fees and expenses on relevant training courses.
Specific Responsibilities
1. To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy-related issues.
2. To record client details and use own knowledge to assess help and support needed.
3. To refer clients onto other support organisations in their area as appropriate.
4. To identify energy improvements and provide tailored advice.
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