Main area: Administration
Grade: NHS AfC: Band 2
Contract: Fixed term: 6 months (or Secondment end date of post 31 March 2025)
Hours: Full time - 37.5 hours per week (Office based)
Job ref: 241-744FC-24
Employer: Bolton NHS Foundation Trust
Employer type: NHS
Site: Healthy Families
Town: Bolton
Salary: £22,383 per annum pro rata
Salary period: Yearly
Closing: 07/10/2024 23:59
Clerical Officer - Healthy Families
NHS AfC: Band 2
Job overview
The Family Care Division aims to deliver the highest standards of care in maternity, sexual health, gynaecology and a range of acute and community children’s services. We deliver over 6,000 babies and carry around 1,500 gynaecological procedures each year. The Trust also has a tertiary level Neonatal Intensive Care Unit, enabling 1 in 4 women across Greater Manchester to receive in-utero transfer and birth at extreme premature gestation at Bolton.
The 0-19 Public health nursing workforce delivers the healthy child program and supports all children in Bolton aged 0-19 (25 including SEND) in order to do this effectively we require clerical and admin support.
The post holder will be responsible for providing efficient and comprehensive admin and clerical support to a neighbourhood team/service within the Family Care Division 0-19/25 services.
Main duties of the job
* Prepare and maintain records, ensuring all IT and paper-based systems are updated accordingly.
* Arrange appointments, order and maintain stationary supplies, record minutes from team meetings.
* Maintain efficient filing systems, respond to public and staff enquiries by telephone and face to face.
* Relay clear, legible messages, type appointment letters/correspondence on request.
* Receive and action incoming referrals for appointments.
* Maintain a filing system, ensuring copies of letters and other documents are filled appropriately.
* Maintain appointments systems, ensuring accuracy of detail and patient information.
* Ensure patients receive timely and accurate information in relation to their appointment needs.
* Observe personal duty of care in relation to equipment and resources used within the centre.
* Deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.
* Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
* Gather information as required relating to clients.
* Maintain and utilise electronic systems to support the service and your role.
* Any other duties as deemed appropriate by the Line Manager.
Working for our organisation
Bolton NHS Foundation Trust is an integrated provider of acute, intermediate and community health care serving the population of Bolton. This provides us with an opportunity for our services to work closely with our partners in primary care and the local authority to ensure a seamless service for our patients.
Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients.
The aims of the Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development.
Detailed job description and main responsibilities
* Receive and action incoming referrals for appointments.
* Maintain a filing system, ensuring copies of letters and other documents are filled appropriately.
* Maintain appointments systems, ensuring accuracy of detail and patient information.
* Ensure patients receive timely and accurate information in relation to their appointment needs.
* Observe personal duty of care in relation to equipment and resources used within the centre.
* Deal courteously and efficiently with any telephone enquiries.
* Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
* Gather information as required relating to clients.
* Maintain and utilise electronic systems to support the service and your role.
* Any other duties as deemed appropriate by the Line Manager.
Person specification
* Good standard of general education, including English, to GCSE A to C or equivalent.
* Understanding of and ability to operate information systems and databases.
* Working with confidential and sensitive information.
* Following protocols/processes to work within timescales and deadlines.
* Computer literate, good general typing skills, good organisational skills.
* Ability to solve problems, excellent communication skills.
* DBS check, ability to work under pressure, ability to work as part of a team or independently.
* Understanding of 0-19 Public Health Services.
The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment.
We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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