Are you interested in working in one of London's most luxurious fashion retailers, then the La Prairie Counter at Selfridges London might be of interest to you. Managing a team of 3 therapists/ consultants alongside the Business Manager, you will implement effective weekly business plans and you’ll work towards maximising the retail performance targets. You will have the opportunity to work with our incredible existing clients whilst working towards recruiting new customers to the brand. You have the chance to utilise our beauty room to enhance the customer experience but also host on/off counter events. Develop and maintain good working relationships with all store based colleagues
Main responsibilities
To achieve sales by using La Prairie’s selling and Training guidelines.
1. Approach customers with an enthusiastic and easy-going opening
2. Set daily goals and review throughout the day
3. Traffic stop with ‘new’ launches or marketing focused promotions etc
4. Listen and identify customer needs
5. Invite every customer to sit down and have a skincare consultation
6. Introduce a ‘Diamond servicer’ to all customers
7. Proactively organise external events to generate business
8. Ensure customer records are kept up to dates on EPOS system
Business Awareness and Administration
To be fully aware of individual and account performance against target and within department.
9. Complete a weekly business plan to be reviewed with RSM to compliment the marketing calendar
10. Arrange tailored events and on counter activity to ensure business plan is delivered
11. Awareness of competitor activity
12. Complete all paperwork and administration required accurately and on time
13. Ensure stock levels are being maintained and are sufficient for all retail expectations
Visual Merchandising
To ensure the La Prairie image is maximised in store.
14. Ensure the counter is spotlessly clean and well maintained
15. Make certain the counter is fully stocked and that all products are stored by category and shade sequence
16. All displays are in accordance with Company Visual Merchandising guidelines and planograms
In return, La Prairie offers
17. A competitive salary and discretionary commission scheme
18. 33 holiday days (including bank holidays)
19. Generous product allocation & discount
20. Long Service Awards starting with 3 years service
21. A free product to try every time there is a new launch
22. Contributory pension scheme – 5% employer contribution
23. Employee referral bonuses
24. A range of opportunities to develop and grow personally and professionally
25. Access to Retail Trust including virtual GP Services and HAPI app for discounts
26. Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
Business Manager/South Regional Sales Manager
We look forward to receiving your application.