Who are we?
Oxford Witney Hotel in Oxford is a stylish and modern hotel with just a short walk from the historic centre of the town. The hotel offers great accommodation at great value, with close proximity to Oxford, Burford, and the Cotswolds, making it the ideal base for travelling throughout Oxfordshire. Our elegant en-suite bedrooms are perfect for a tranquil night's rest at the end of the day.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Night Manager.
As the Night Manager, you will be responsible for the hotel during the night shift as the on-duty manager, providing the nights team with the leadership that delivers exceptional customer service in a safe and secure hotel environment.
The ideal candidate would possess outstanding team management and communication skills. At least 2 years’ experience in a similar position is essential, along with the ability to work alone as well as part of a team.
Key Responsibilities of the role:
* Schedule the nights team, allocating tasks fairly and monitoring the standards of completed tasks to ensure optimal levels of productivity are delivered in line with Company standards.
* Be familiar with the business, including arrivals, departures, and special requests.
* Ensure that all customer requests and queries are responded to promptly and effectively, and keep all areas clean and tidy at all times.
* Follow the company standards and procedures for guest arrivals and departures.
* Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
* Train and motivate colleagues.
* Ensure all cash, charge, float, and till procedures are carried out.
* Follow night audit procedures and generate the relevant reports for each department.
* Run the relevant back up.
* Ensure that all guests are safe and comfortable.
* Adhere to Health and Safety, fire safety, and security procedures while providing excellent customer service.
* Complete all security tasks thoroughly and diligently.
* Operate the hotel's Front office system efficiently and in line with Company standards.
Requirements of the role:
* Supervisory experience or be a strong front office or nights team member in a hotel.
* Great communication skills to chat with our guests, providing a great welcome and departure.
* Flexibility to enjoy working night shifts (weekends will be included).
* Ability to recognize what our customers want and need.
* Good people skills to work well in a team.
* Genuine interest in serving customers, especially at night when they can be very different.
* Organized and able to work well under pressure at times and multitask in a fast-paced environment.
* Ensure prompt resolution of customer complaints.
* Be used to working alone or with a limited small team alongside you.
* Responsible and trustworthy; you will be responsible for all of the guests in-house, their safety, as well as your own and the team's.
What do we offer?
* Competitive salary.
* Excellent ongoing support, training, and development.
* 28 days holiday including Bank Holidays per annum.
* Stakeholder Pension entitlement.
* Discounted hotel room rates for you, your friends, and family across our hotels.
* Meals on duty.
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