Key Account Manager / CAD Technician
Salary: £35,000 - £40,000
Location: Gloucestershire, with one day per week working from home
MDE Group UK is recruiting a Key Account Manager (Design) on behalf of a leader in innovative design solutions. This is a fantastic opportunity for a skilled professional with a strong design background and proven client management expertise.
Key Responsibilities
Serve as the primary point of contact for a portfolio of clients, ensuring they feel valued, informed, and supported throughout their projects.
Communicate effectively via phone, Teams, or email to clarify briefs and provide updates on progress and timescales.
Build strong professional relationships, balancing friendliness with professionalism.
Manage and allocate tasks to a small team of CAD Technicians, utilising task management tools (e.g., (url removed)).
Ensure resources are appropriately assigned to meet client demands and deadlines.
Mentor and support CAD Technicians, providing training on software, standards, and processes.
Review and check drawings to ensure technical accuracy and compliance with client standards and company quality procedures.
Identify and rectify errors, ensuring deliverables meet the highest standards.
Develop and maintain client-specific standards and quick reference guides for use by the team.
Create project designs and CAD drawings when necessary, adhering to standard operating procedures and maintaining quali...