Senior Housing Benefits Officer needed in North London Paying £18.21 per hr ref 012599
Full time hours on a temporary basis
Managing a team focused on complex financial assessments, recovering overpaid benefits, and fraud prevention. Key responsibilities include:
1. Managing operational performance of the Financial Assessment services team
2. Conducting quality checks and analysis to improve training and business practices
3. Prioritizing and managing team workload, setting performance objectives, and taking remedial actions
4. Collaborating with other Corporate Finance teams and managers for appropriate prioritization
5. Reviewing and recommending changes to legislation and policies
6. Transferring knowledge and skills to new and existing staff
7. Working with internal and external partners to meet delivery and performance targets
8. Implementing process changes as required by DWP business technical issues
9. Handling complex enquiries from MPs, elected members, and claimants
10. Maintaining up-to-date knowledge of relevant regulations and guidance
11. Undertaking full assessments and home visits for complex cases
12. Supervising overpayment staff and ensuring effective overpayment collection
13. Supporting and supervising the Joint Team, ...