Job summary We are looking to appoint a part time Ward Receptionist 18.75 hours per week as part of an existing job share. Ward Receptionists are responsible for ensuring that patients are accurately and efficiently admitted and discharged from the ward. Applicants must have excellent organisational skills and are happy to work on a busy reception dealing with patients/relatives/doctors/nurses and answering queries face to face, via email or over the telephone. Main duties of the job The Receptionist Team: Provide a comprehensive clerical co-ordination service and receive patients across the Medicine & Emergency Care Division's wards. To ensure that patients and visitors receive a friendly, customer focussed and efficient service. To maintain a professional front of house image. Liaising with patients, outside agencies and other services / departments within the trust in a professional manner. Provide efficient administration support to the ward. The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all times. About us A successful Foundation Trust, Chesterfield Royal has over 4,000 dedicated colleagues serving a community of over 400,000 people in North Derbyshire. In a workplace in which you can proudly be yourself, we won't just focus on your application - who you are, your talent and the potential you will bring is equally important and we will support you to be the best you can be. We are a values-led organisation and have embedded our Proud to Care Values: leading with care, openness, integrity, and an inclusive culture, at the heart of everything we do, ensuring we provide for patients with the best possible care and making our Trust a great place for our people to work. Our ambition is to provide consistently exceptional care for our patients and to achieve an "Outstanding" rating with the CQC and we developed our Royal Academy of Improvement to ensure everyone can find the help and support they need to drive improvements. We are firmly rooted in the founding principles of the NHS, and we have built on this through our "Leading the Chesterfield Way" framework. We know people have a life and responsibilities outside of work and offer flexibility and a raft of support for your physical and mental wellbeing. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 2 Salary £22,383 a year pro rata Contract Permanent Working pattern Part-time Reference number 166-MEC-6457230 Job locations Chesterfield Royal Hospital NHS Foundation Trust Calow Chesterfield S44 5BL Job description Job responsibilities Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required. Job description Job responsibilities Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required. Person Specification Qualifications & Training Essential oEducated to GCSE standard (or equivalent) to include Maths & English. Experience Essential oRelevant clerical experience. oUse of a telephone in a busy environment. Desirable oPrevious experience within a healthcare environment. oCustomer care experience. Knowledge & Skills Essential oAbility to work under pressure. oAbility to prioritise workload. oAbility to deal with a variety of tasks simultaneously. oVDU/Keyboard Skills. oUnderstanding of office procedures. Desirable oKnowledge of Careflow system. Demonstrates our Proud to CARE VAlues Essential Compassion, Ambition, Respect, Encouragement Personal Attributes Essential oProfessional appearance. oEffective written and verbal communication. oWorks as a team member. oAwareness/understanding of confidentiality. Person Specification Qualifications & Training Essential oEducated to GCSE standard (or equivalent) to include Maths & English. Experience Essential oRelevant clerical experience. oUse of a telephone in a busy environment. Desirable oPrevious experience within a healthcare environment. oCustomer care experience. Knowledge & Skills Essential oAbility to work under pressure. oAbility to prioritise workload. oAbility to deal with a variety of tasks simultaneously. oVDU/Keyboard Skills. oUnderstanding of office procedures. Desirable oKnowledge of Careflow system. Demonstrates our Proud to CARE VAlues Essential Compassion, Ambition, Respect, Encouragement Personal Attributes Essential oProfessional appearance. oEffective written and verbal communication. oWorks as a team member. oAwareness/understanding of confidentiality. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address Chesterfield Royal Hospital NHS Foundation Trust Calow Chesterfield S44 5BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)