Job summary Are you passionate about providing high-quality mental health care in the community? Join our established Medway Crisis Resolution and Home Treatment (CRHT) Team and make a real difference in the lives of individuals experiencing acute mental health challenges. As a CRHT Support Worker, you will play a vital role in our dedicated team, providing crucial support to individuals experiencing acute mental health episodes within the comfort of their own homes. You will contribute to delivering the highest level of care, enabling patients to remain in their familiar surroundings while receiving the support they need. Key Responsibilities: Providing direct support to individuals experiencing acute mental health distress in the community. Assisting patients who have recently been discharged from inpatient mental health wards, facilitating their transition back home Working within our Rapid Response function, undertaking initial assessments alongside a qualified mental health professional, responding to referrals from the Urgent Mental Health Helpline (available 24/7) This is a permanent role at the agenda for change band. The service covers a 24-hour shift rotation over 7 days a week. The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010). Main duties of the job This is an opportunity to be part of a dynamic service, providing opportunities to develop your skills and your career. Working collaboratively with other members of the multidisciplinary CRHT team. You will need experience of working in a mental health care setting and have skills and experience in delivering a menu of interventions aimed at promoting recovery such as: health promotion, anxiety management, social inclusion, emotional first aid, self harm reduction and safety planning in collaboration with patients, carers and social support networks. Participating in gatekeeping assessments to determine the most appropriate level of care for individuals in crisi About us Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county. The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service. Our strategy Our mission is what we set out to do every day We deliver brilliant care through brilliant people Our vision is where we want to be in the future To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time. Check out our recruitment videos Recruitment - YouTube Date posted 07 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time, Compressed hours Reference number 380-NK141-C Job locations Medway Maritime Hospital DSC building Windmill Road Gillingham ME7 5NY Job description Job responsibilities Delivering a range of interventions as part of a tailored care plan, ensuring the highest level of support Please refer to the attached job description for full details and main responsibilities of the role. Job description Job responsibilities Delivering a range of interventions as part of a tailored care plan, ensuring the highest level of support Please refer to the attached job description for full details and main responsibilities of the role. Person Specification Training and qualifications Essential Ability and desire to both obtain and underpin knowledge and skills appropriate to a support worker. To be able to work a 24hr shift pattern including day shifts, night shifts and weekends Be willing to work towards the qualifications listed in the desirable section Desirable Certificate in mental health. Health and social care awards as examples NVQ level 2 or 3 as an example Experience Essential Previous experience of working in or using mental health services. Desirable Knowledge /experience of emotional distress. Knowledge/experience of mental health services. Knowledge and Skills Essential Ability to listen effectively and communicate effectively at all levels. Basic written communication skills to enable completion of records etc. Empathy, compassion, and patience. Ability to work on own initiative in a range of settings. Ability to form positive therapeutic relationships with service users and carers. Ability to provide practical support with daily living skills Ability to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour Desirable Awareness of local services / resources. Knowledge of benefits / employment system. Previous experience working within mental health services Experience and knowledge to complete physical health vital signs for patients Basic first aid Basic health and safety awareness Moving and handling awareness Circumstances Essential Able to travel within the geographical work area and across directorates in a timely and effective manner. Person Specification Training and qualifications Essential Ability and desire to both obtain and underpin knowledge and skills appropriate to a support worker. To be able to work a 24hr shift pattern including day shifts, night shifts and weekends Be willing to work towards the qualifications listed in the desirable section Desirable Certificate in mental health. Health and social care awards as examples NVQ level 2 or 3 as an example Experience Essential Previous experience of working in or using mental health services. Desirable Knowledge /experience of emotional distress. Knowledge/experience of mental health services. Knowledge and Skills Essential Ability to listen effectively and communicate effectively at all levels. Basic written communication skills to enable completion of records etc. Empathy, compassion, and patience. Ability to work on own initiative in a range of settings. Ability to form positive therapeutic relationships with service users and carers. Ability to provide practical support with daily living skills Ability to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour Desirable Awareness of local services / resources. Knowledge of benefits / employment system. Previous experience working within mental health services Experience and knowledge to complete physical health vital signs for patients Basic first aid Basic health and safety awareness Moving and handling awareness Circumstances Essential Able to travel within the geographical work area and across directorates in a timely and effective manner. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent & Medway NHS & Social Care Partnership Trust Address Medway Maritime Hospital DSC building Windmill Road Gillingham ME7 5NY Employer's website https://www.kmpt.nhs.uk (Opens in a new tab)