About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
JOB DESCRIPTION:
Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, 4x on and 4x off (days & nights shift rotation)
Salary: Competitive, reflecting your skills and experience
We are currently recruiting for a skilled and dedicated Hotel Security Concierge to join our team at King Street Townhouse Hotel. In this role, you will be ensuring a safe and secure environment while delivering exceptional service that enhances our guests' experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.
PRIMARY ROLE RESPONSIBILITIES:
1. Front line Security duties including all visitor and contractor controls
2. Operation of the front of house reception and guest services
3. To take responsibility for the presentation, cleanliness and safety of all the areas of the premises.
4. To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner.
5. To ensure that any breaches of security or damage is reported to the relevant authorities.
6. Daily completion of site report, to relate repairs and issues raised by occupiers, visitors or colleagues.
7. To ensure the building frontage is kept clean and tidy.
8. To record all site issues as they arise and recording updates and job completion
9. A register of key usage, key holding and usage by contractors
10. A diary of expected visitors
11. Planned visits/permissions given to contractors.
12. Parcels and recorded deliveries.
13. Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
14. All contractors must have the correct authority to carry out repairs/works before commencement.
15. Follow company / client procedure and guidelines for Health and Safety in relation to compliance
16. Ad hoc duties reasonably requested by Management
17. Requirements to regularly walk the perimeter, grounds and hallways of the hotel.
18. To liaise and support other departments within the hotel
APPLICANT REQUIREMENTS:
19. SIA License
20. Valid First Aid at work certificate
21. Problem-solving abilities
22. Strong communication and interpersonal skills
23. Excellent customer service skills
24. Flexibility and the ability to respond appropriately to changing situations
25. Discretion and sensitivity
26. The ability to maintain professional standards under pressure
BENEFITS:
27. Exclusive room rates for you and your family
28. 20% off dining at our hotel, 50% off at Hale Country Club & Spa
29. Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
30. In-person or video GP consultations, discounted prescriptions, and physiotherapy
31. Increasing annual leave with service, plus your birthday off
32. Continuous learning and development opportunities
33. £250 bonus for referring a friend
34. Complimentary meals during shifts and provided uniforms
35. Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
36. Access to in-house Wellbeing Program
37. Pension scheme for financial stability
ABOUT THG EXPERIENCE
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
APPLY
To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.